Senior Program Manager, Employment Services - Multi-State

Socket.dev; Fredericksburg (VA); On-site; USD 34,000 - 36,000; Full time

Job summary

RISE Services LLC in Fredericksburg, VA, seeks a Senior Program Manager to lead Employment Services across Delaware, Maryland, and Rhode Island. This hands-on leader supervises staff, ensures program quality, maintains compliance with state and funding requirements, and develops referrals and partnerships.

Travel across assigned regions is required, and in-person training and supervision are essential. The role emphasizes balancing leadership with direct program support to deliver

Qualifications

• Bachelor’s degree in human services, rehabilitation, social work, psychology, education, business administration, or related field.
• At least three years of experience in employment services, vocational rehabilitation, disability services, or related human-services program.
• At least two years of supervisory, management, or team-lead experience.
• Demonstrated ability to manage staff, deadlines, documentation, and multiple program priorities.
• Strong written and verbal communication skills.
• Experience working with individuals with disabilities and supporting person-centered outcomes.
• Ability to interpret and follow state, funder, and organizational requirements.
• Proficiency with electronic records, Microsoft Office, virtual meeting platforms, and performance-tracking systems.
• Valid driver’s license, reliable transportation, and willingness to travel throughout the assigned region.

Responsibilities

• Provide direct supervision, coaching, and performance management to Employment Program Managers and staff.
• Oversee employment services including supported employment, job development, and coaching.
• Monitor referrals, caseloads, authorizations, and billing readiness.
• Ensure services and documentation comply with state requirements and CARF standards.
• Review case records, progress notes, and billing documentation for accuracy.
• Track staff productivity, service outcomes, and program performance.
• Conduct regular supervision and team meetings, and field observations.
• Assist with staff recruitment, onboarding, training, and retention.
• Build relationships with referral sources and community partners.
• Travel to offices and community sites as required; provide coverage when needed.

Skills

Staff supervision

Program management

Communication skills

Attention to detail

Multi-state coordination

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Electronic records

Microsoft Office

Virtual meeting platforms

Performance-tracking systems

Job description

RISE Services LLC in Fredericksburg, VA, seeks a Senior Program Manager to lead Employment Services across Delaware, Maryland, and Rhode Island. This hands-on leader supervises staff, ensures program quality, maintains compliance with state and funding requirements, and develops referrals and partnerships.

Travel across assigned regions is required, and in-person training and supervision are essential. The role emphasizes balancing leadership with direct program support to deliver