Regional Scheduling & Operations Specialist

Stiles Machinery; Rancho Cucamonga (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Stiles Machinery is seeking a detail-oriented Scheduler/Administrative Support professional in Rancho Cucamonga, CA, to manage service schedules, coordinate installations and provide regional office support. The role involves coordinating with Field Service Representatives, managers and sales engineers to ensure timely, accurate service deliveries.

Applicants should have strong MS Office skills, ability to multitask, and excellent communication. Prior SAP and Salesforce experience is preferred.

Qualifications

• Three years of administrative experience in a fast paced office environment.
• Associates Degree preferred.
• Sales or Service experience preferred; SAP and Salesforce experience preferred.

Responsibilities

• Coordinate service schedules for Field Service Representatives and District Team Leaders for installation, repair and maintenance.
• Manage daily scheduling and transportation for all Stiles Service Representatives.
• Create and review Customer Service Reports (CSRs) including timesheets, travel requests and receipts.
• Coordinate pre-installation meetings with Service Department and Sales Engineer to align on customer expectations.
• Schedule installations in the appropriate software.
• Provide support to Regional Service Manager, District Team Leaders and Field Service Representatives.
• Follow up with customers prior to installations to ensure pre-installation requirements are met.
• Serve as the primary office contact for customers and coordinate efforts across sales, install and service within the region.
• Coordinate with regions for efficient scheduling and in-house service needs and maintain communication across teams.

Skills

MS Office Applications

Multitask

Adaptability

Communication

Self-starter

Problem solving

Education

Associate's Degree preferred

Tools

SAP

Salesforce

Job description

Stiles Machinery is seeking a detail-oriented Scheduler/Administrative Support professional in Rancho Cucamonga, CA, to manage service schedules, coordinate installations and provide regional office support. The role involves coordinating with Field Service Representatives, managers and sales engineers to ensure timely, accurate service deliveries.

Applicants should have strong MS Office skills, ability to multitask, and excellent communication. Prior SAP and Salesforce experience is preferred.