Scheduling Coordinator

Stiles-Machinery-Inc; Rancho Cucamonga (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Stiles-Machinery-Inc in California is seeking a Scheduling Coordinator to support Field Service Representatives and District Team Leaders in the Western Region. You will manage service schedules, transportation, and documentation for installations, repairs, and maintenance at customer sites.

Responsibilities include coordinating with service managers, preparing CSRs and timesheets, and serving as the main office contact for customers.

Qualifications

• Three years of administrative experience in fast paced office environment.
• Associates Degree preferred.
• Sales or Service experience preferred.
• SAP and Salesforce experience preferred.

Responsibilities

• Coordinate service schedules for region including service calls, installations and demonstrations and training sessions.
• Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives.
• Create & process or review CSRs, for assigned region, National Service & Special Projects Regions including review & approval of timesheets, travel requests and receipts
• Coordinate meeting with appropriate Service Department personnel and Sales Engineer prior to installation to ensure customer’s installation expectations are met.
• Schedule installations in appropriate software
• Provide support to Regional Service Manager, District Team Leaders & Field Service Representatives
• Follow up with customers prior to installations to ensure pre-installation requirements are met.
• Act as primary office contact for customers, sales/service/customer base for the coordination of efforts regarding the sales, install, service, follow-up etc within the assigned region.
• Coordinate with all regions for effective and cost-efficient scheduling and in-house service needs.
• Communication link between FSR’s on loan to other regions and that region’s Regional Service Manager.

Skills

MS Office

Multitasking

Adaptability

Communication

Self-motivated

Problem solving

Education

Associate degree

Tools

SAP

Salesforce

Job description

Locations

Western Region
10329 Regis Ct
Rancho Cucamonga, CA 91730, USA

• On-site
• Full-Time
• Requisition #: SCHED003115

Description

POSITION SUMMARY

Responsible to perform scheduling functions for Field Service Representatives and District Team Leaders in the assigned region for installation repair and maintenance of equipment at customer sites. This position will also provide a wide variety of secretarial and administrative duties for the regional office team.

ESSENTIAL FUNCTIONS

• Work with Regional Service Manager and Regional Technical Support Specialist to coordinate service schedules for region including service calls, installations and demonstrations and training sessions.
• Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives.
• Create & process or review Customer Service Reports (CSRs), for assigned region, National Service & Special Projects Regions including review & approval of timesheets, travel requests and receipts
• Coordinate meeting with appropriate Service Department personnel and Sales Engineer prior to installation to ensure customer’s installation expectations are met.
• Schedule installations in appropriate software
• Provide support to Regional Service Manager, District Team Leaders & Field Service Representatives
• Follow up with customers prior to installations to ensure pre-installation requirements are met.
• Act as primary office contact for customers, sales/service/customer base for the coordination of efforts regarding the sales, install, service, follow-up etc within the assigned region.
• Coordinate with all regions for effective and cost-efficient scheduling and in-house service needs.
• Communication link between FSR’s on loan to other regions and that region’s Regional Service Manager.

QUALIFICATIONS

• Three years of administrative experience in fast paced office environment.
• Associates Degree preferred.
• Sales or Service experience preferred
• SAP and Salesforce experience preferred

SKILLS AND ABILITIES

• MS Office Applications
• Ability to multitask
• Adaptability to changing priorities
• Good communication skills, both oral and written
• Self starter and self reliant
• Excellent problem solving skills

WORK ENVIRONMENT

• Typical office Environment

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.