Scheduling Coordinator

Stiles-Machinery-Inc; Coppell (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Stiles-Machinery-Inc is seeking a Scheduling Administrator to coordinate service schedules for Field Service Representatives and District Team Leaders across the region. You will arrange installations, training sessions, and transportation while reviewing CSRs, timesheets, and travel requests.

Ideal candidates have 3+ years of administrative experience in a fast-paced office, and prefer an Associates Degree. SAP and Salesforce experience are valued to optimize regional operations.

Qualifications

• Three years of administrative experience in a fast-paced office environment.
• Associates Degree preferred.
• Sales or Service experience preferred.
• Experience with SAP and Salesforce preferred.

Responsibilities

• Coordinate service schedules for region including calls, installations, demonstrations and training sessions.
• Handle daily scheduling and transportation arrangements for all Service Representatives.
• Review CSRs, timesheets, travel requests and receipts for the region.
• Coordinate meetings with Service Department personnel and Sales Engineer prior to installation.
• Schedule installations in appropriate software.
• Provide support to Regional Service Manager, District Team Leaders & Field Service Representatives.
• Follow up with customers to ensure pre-installation requirements are met.
• Act as primary office contact for customers and coordinate sales/install/service efforts within the region.
• Coordinate with all regions for efficient scheduling and in-house service needs.

Skills

MS Office

Multitasking

Communication

Self starter

Problem solving

Adaptability

Sales or Service experience

SAP

Salesforce

Education

Associates Degree preferred

Tools

SAP

Salesforce

Job description

Responsible to perform scheduling functions for Field Service Representatives and District Team Leaders in the assigned region for installation repair and maintenance of equipment at customer sites. This position will also provide a wide variety of secretarial and administrative duties for the regional office team.

ESSENTIAL FUNCTIONS

• Work with Regional Service Manager and Regional Technical Support Specialist to coordinate service schedules for region including service calls, installations and demonstrations and training sessions.
• Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives.
• Create & process or review Customer Service Reports (CSRs), for assigned region, National Service & Special Projects Regions including review & approval of timesheets, travel requests and receipts
• Coordinate meeting with appropriate Service Department personnel and Sales Engineer prior to installation to ensure customer’s installation expectations are met.
• Schedule installations in appropriate software
• Provide support to Regional Service Manager, District Team Leaders & Field Service Representatives
• Follow up with customers prior to installations to ensure pre-installation requirements are met.
• Act as primary office contact for customers, sales/service/customer base for the coordination of efforts regarding the sales, install, service, follow-up etc within the assigned region.
• Coordinate with all regions for effective and cost-efficient scheduling and in-house service needs.
• Communication link between FSR’s on loan to other regions and that region’s Regional Service Manager.

QUALIFICATIONS

• Three years of administrative experience in fast paced office environment.
• Associates Degree preferred.
• Sales or Service experience preferred
• SAP and Salesforce experience preferred

SKILLS AND ABILITIES

• MS Office Applications
• Ability to multitask
• Adaptability to changing priorities
• Good communication skills, both oral and written
• Self starter and self reliant
• Excellent problem solving skills

WORK ENVIRONMENT

• Typical office Environment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.