Regional Field Service Scheduling Specialist

Stiles-Machinery-Inc; Coppell (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Stiles-Machinery-Inc is seeking a Scheduling Administrator to coordinate service schedules for Field Service Representatives and District Team Leaders across the region. You will arrange installations, training sessions, and transportation while reviewing CSRs, timesheets, and travel requests.

Ideal candidates have 3+ years of administrative experience in a fast-paced office, and prefer an Associates Degree. SAP and Salesforce experience are valued to optimize regional operations.

Qualifications

• Three years of administrative experience in a fast-paced office environment.
• Associates Degree preferred.
• Sales or Service experience preferred.
• Experience with SAP and Salesforce preferred.

Responsibilities

• Coordinate service schedules for region including calls, installations, demonstrations and training sessions.
• Handle daily scheduling and transportation arrangements for all Service Representatives.
• Review CSRs, timesheets, travel requests and receipts for the region.
• Coordinate meetings with Service Department personnel and Sales Engineer prior to installation.
• Schedule installations in appropriate software.
• Provide support to Regional Service Manager, District Team Leaders & Field Service Representatives.
• Follow up with customers to ensure pre-installation requirements are met.
• Act as primary office contact for customers and coordinate sales/install/service efforts within the region.
• Coordinate with all regions for efficient scheduling and in-house service needs.

Skills

MS Office

Multitasking

Communication

Self starter

Problem solving

Adaptability

Sales or Service experience

SAP

Salesforce

Education

Associates Degree preferred

Tools

SAP

Salesforce

Job description

Stiles-Machinery-Inc is seeking a Scheduling Administrator to coordinate service schedules for Field Service Representatives and District Team Leaders across the region. You will arrange installations, training sessions, and transportation while reviewing CSRs, timesheets, and travel requests.

Ideal candidates have 3+ years of administrative experience in a fast-paced office, and prefer an Associates Degree. SAP and Salesforce experience are valued to optimize regional operations.