Regional Sales Support Specialist

Mac Papers and Packaging; Lithia Springs (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Mac Papers + Packaging is seeking a Sales Support professional to provide high-level administrative and operational support to the Regional VP of Sales. You will help manage sales processes, customer communications, reporting, and coordination activities to drive regional targets.

The ideal candidate will have a Bachelor's degree, 5 years of sales support experience, and familiarity with CRM/ERP systems, plus strong Microsoft Office skills and excellent communication.

Qualifications

• Bachelor's degree or an equivalent combination of education and related work experience.
• 5 years of proven sales support experience.
• Familiarity with CRM and ERP systems preferred.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Highly organized and detail-oriented, with the ability to prioritize and complete assignments accurately and on time in a fast-paced environment.
• Strong interpersonal, oral, and written communication skills, with a customer-focused approach.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Responsibilities

• Provide direct administrative and operation support to the VP of Regional Sales.
• Assist in the preparation of sales presentations, proposals, contracts, and customer correspondence.
• Assist with onboarding and training of new hires.
• Coordinate sales meetings, customer visits, trade shows, and other sales-relates events.
• Monitor and maintain sales pipelines, opportunities, and customer records within the CRM system.
• Support sales initiatives by tracking action items, deadlines, and follow-up activities.
• Prepare account briefs before customer visits, including purchase history, open opportunities, and outstanding issues, so representatives arrive informed.
• Follow up on leads, quotes, and customer commitments generated in the field to make sure they are acted on and closed out.
• Monitor field sales activity and CRM entries, flagging gaps or stalled opportunities to the VP of Regional Sales.
• Track customer issues raised during field visits through to resolution, coordinating with operations, customer service, and other departments.
• Assist in maintaining accurate customer information and sales documentation.
• Track sales goals, performance metrics, and regional business trends.
• Manage calendars, travel arrangements, expense reports, and meeting logistics for the Regional Sales VP.
• Support special projects and process improvement initiatives as assigned.
• Other duties as required.

Skills

CRM/ERP familiarity

Microsoft Office

Communication skills

Education

Bachelor's degree or equivalent

Job description

Mac Papers + Packaging is seeking a Sales Support professional to provide high-level administrative and operational support to the Regional VP of Sales. You will help manage sales processes, customer communications, reporting, and coordination activities to drive regional targets.

The ideal candidate will have a Bachelor's degree, 5 years of sales support experience, and familiarity with CRM/ERP systems, plus strong Microsoft Office skills and excellent communication.