Regional Sales Support Manager - Travel and SLA Oversight

Mytech Partners; San Antonio (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

12 days of vacation in first year

6 days Sick time

8 hours of volunteer time

Medical insurance

Dental insurance

Vision insurance

Company paid Life, STD, and LTD

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners in San Antonio, TX is seeking a Regional Sales Support Team Manager to lead the regional team of Account Coordinators and Guest Experience Coordinators. You will own service-level performance, oversee deal registration accuracy, and support accurate quoting and order processing for product sales.

Travel to all four markets is required, and the role reports to the VP of Sales. This is a frontline leadership position within a growing managed IT services provider that values

Qualifications

• 3+ years of experience in operations, customer service, or sales support leadership, ideally in IT services.
• Experience leading a team in a fast-moving, transactional, service-level-driven environment.
• Familiarity with vendor deal registration programs and procurement processes is a plus.
• Strong organizational skills and comfort holding a team accountable to clear, measurable service standards.

Responsibilities

• Lead and coach a team of Account Coordinators and Guest Experience Coordinators across your region.
• Own service-level performance for client requests and ticket response times across every branch in your region.
• Oversee deal registration accuracy and turnaround time and support accurate quoting and order processing on product sales.
• Partner closely with the General Manager in each of your markets, and coordinate with our Outside Sales and Client Success teams on shared client hand-offs.
• Travel Requirement: Regular travel to all four markets is required. This role maintains an active presence across locations and requires flexibility to travel routinely in support of employees, leadership, and operational needs.

Skills

Team leadership

Operations management

Customer service

Vendor deal registrations

Travel readiness

Job description

Mytech Partners in San Antonio, TX is seeking a Regional Sales Support Team Manager to lead the regional team of Account Coordinators and Guest Experience Coordinators. You will own service-level performance, oversee deal registration accuracy, and support accurate quoting and order processing for product sales.

Travel to all four markets is required, and the role reports to the VP of Sales. This is a frontline leadership position within a growing managed IT services provider that values