Area Sales Coordinator

Southern-States-LLC; Hampton (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Southern States is seeking an Area Sales Coordinator to support Area Sales Managers in the Switch Division. You will handle the day-to-day needs of customers, track orders from quote to delivery, and ensure satisfaction by maintaining clear information flow between customers and Reps.

Responsibilities include processing emails, entering quotes in Salesforce, verifying Purchase Orders, communicating HCIs/HCAs between Engineering and customers, and providing regular reports to customers.

Qualifications

• 3+ years in customer service or inside sales required.
• Bachelor’s degree in business or engineering preferred.
• Proficient with standard MS Office applications and Salesforce.

Responsibilities

• Process emails from Reps and customers and track orders.
• Provide quotes and enter data into Salesforce and folders.
• Verify Purchase Orders and ensure accurate order entry.
• Communicate information requests between Engineering, Reps, and customers.
• Monitor drawings approvals and liaise with Engineering, Production and Shipping.
• Generate customer reports and assist with invoicing as needed.
• Attend meetings and participate in conference calls.

Skills

Customer Service

Inside Sales

Communication

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Job Summary

The Area Sales Coordinator works with the Area Sales Managers in the Switch Division, handling the day-to-day needs of their customers. The goal of the position is to provide a seamless flow of information to and from the customers and Reps, maintaining customer satisfaction with Southern States. The primary responsibility of this role is the overall communication of information, tracking of orders from quote to delivery, and making sure our customers are satisfied with our products.

Essential Responsibilities

• Process emails from Reps and customers.
• Provide quotes as requested – enter information into SalesForce and Opportunity folders.
• Verify Purchase Orders for their area and supply correct information for order entry.
• Convey information requests (HCIs) from Engineering to Reps and customers. Send reminders and track information flow.
• Monitor the progress of approval drawings (HCAs) between Engineering and customers. Supply assistance when necessary.
• Liaison with Engineering, Production, and Shipping concerning orders in their territory.
• Communicate with Reps and customers on any order delays.
• Provide reports for customers as required – weekly/monthly/on request.
• Prepare special invoicing that may be required for their customers.
• Attendance of necessary meetings and participation in conference calls.
• Other duties as assigned.

Minimum Qualifications

• 3+ years of customer service/inside sales experience required.
• Bachelor’s degree preferred – Business, Engineering.
• Intermediate Microsoft Office skills (Outlook, Word, Excel).
• Ability to communicate professionally with internal and external customers on all levels.
• Excellent organizational and time management skills.
• Excellent attendance and work ethic