Regional Revenue Cycle Lead, Patient Financial Services

Fairview Health Services; Hibbing (MN); On-site; USD 60,000 - 89,000; Full time

Job summary

Fairview Health Services is seeking a Regional Patient Financial Services Coordinator to provide operational leadership and support for Patient Financial Services across Fairview Range and Fairview Grand Itasca.

You will act as SME for Patient Account Specialist, Financial Counselor and Dedicated Authorization Specialist, collaborating with Revenue Cycle leadership, clinical departments, Patient Access, IT, payers, and partners to improve efficiency, reimbursement, and patient financial

Qualifications

• 1 year experience in healthcare leadership or equivalent relevant experience may be considered.
• 5 years years of progressive experience in healthcare revenue cycle, patient financial services, business office operations, or related healthcare financial functions.
• Experience with patient accounting, claims processing, reimbursement, prior authorizations, and financial counseling.
• Knowledge of Medicare, Medicaid, commercial insurance, billing regulations, and revenue cycle operations.
• Experience with electronic health records, billing systems, and revenue cycle technologies.
• Strong analytical, organizational, communication, and problem‑solving skills.

Responsibilities

• Coordinate and support daily Patient Financial Services operations to ensure efficient, accurate, and timely completion of departmental responsibilities.
• Monitor departmental work queues and workflow performance to ensure appropriate account routing, timely resolution of outstanding items, and balanced workload distribution.
• Identify workflow inefficiencies, aging accounts, process barriers, and operational risks; communicate findings and recommend solutions to leadership.
• Serve as a liaison between departments to facilitate effective communication, resolve operational concerns, and support cross‑functional process improvements.
• Assist Revenue Cycle leadership with special projects, workflow redesign, system enhancements, and operational improvement initiatives.
• Coordinate and support the implementation of organizational, regulatory, and departmental changes impacting Patient Financial Services operations.
• Serve as a subject matter expert on revenue cycle processes, billing requirements, payer guidelines, reimbursement methodologies, and regulatory compliance standards.
• Support claims resolution efforts by assisting staff with complex accounts, denials, appeals, payer correspondence, and reimbursement issues.
• Provide onboarding, training, education, coaching, and ongoing support to new and existing team members.
• Support leadership in maintaining departmental competencies, monitoring compliance with policies and procedures, and promoting best practices.
• Participate in departmental meetings, committees, workgroups, and organizational initiatives to support strategic and operational goals.
• Monitor key performance indicators and productivity metrics, identifying trends and opportunities for process improvement.
• Collaborate with leadership to develop and implement standardized workflows that support operational excellence and a positive patient financial experience.
• Support auditing, quality assurance, and compliance activities to ensure adherence to organizational policies, payer requirements, and regulatory standards.

Skills

Healthcare leadership

Revenue cycle experience

Patient accounting

Medicare knowledge

EHR systems experience

Analytical skills

Communication skills

Problem solving

Tools

EPIC

Job description

Fairview Health Services is seeking a Regional Patient Financial Services Coordinator to provide operational leadership and support for Patient Financial Services across Fairview Range and Fairview Grand Itasca.

You will act as SME for Patient Account Specialist, Financial Counselor and Dedicated Authorization Specialist, collaborating with Revenue Cycle leadership, clinical departments, Patient Access, IT, payers, and partners to improve efficiency, reimbursement, and patient financial