Regional Retail Leader: Elevate Stores & Teams

Serv U Success; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Serv-U-Success is seeking a Regional Director to lead performance across up to 40 retail locations in the Indianapolis region. This field-based role focuses on coaching leaders, strengthening customer relationships, and scaling best practices across stores.

The ideal candidate will have 7–10 years of multi‑unit leadership, strong analytics, and the ability to build a leadership bench. Frequent travel within the region and a bachelor’s degree are expected.

Qualifications

• Seven to ten years of multi‑unit leadership experience in retail or related operating environment.
• Demonstrated ability to develop leaders, build succession pipelines, improve performance, and deliver results across multiple locations.
• Strong business and analytical skills, including translating performance information into practical action.
• Experience managing labor, staffing, operating costs, and performance across a geographically dispersed team.
• Confidence using business and workforce systems; experience with Microsoft 365, Power BI, ADP Workforce Now, or SubItUp is beneficial.
• Bachelor’s degree in business or related field or equivalent leadership experience.

Responsibilities

• Lead regional performance across sales, execution, labor efficiency, quality, safety, compliance, engagement, and retention.
• Directly lead and develop Field Operations Managers, helping them become stronger people managers, coaches, and business leaders.
• Ensure Store Managers are equipped and accountable to lead daily operations, maintain store standards, and strengthen customer partnerships.
• Use business data and field observations to identify performance gaps, address root causes, and scale successful practices across the region.
• Build a strong leadership pipeline through talent assessment, succession planning, development plans, and meaningful coaching.
• Oversee regional workforce planning and labor strategy, balancing business needs, staffing resources, and cost discipline.
• Maintain a regular presence in stores to validate performance, coach leaders, reinforce expectations, and understand team and customer needs.
• Partner with People Operations, Talent Acquisition, Training, and other support teams to improve hiring, development, engagement, performance management, and operational execution.
• Manage significant operational, people, and customer escalations beyond the Field Operations Manager’s scope.
• Lead consistent execution of safety, compliance, timekeeping, and risk-management across the region.

Skills

Leadership

Coaching

Data analysis

Communication

Change management

People development

Strategic thinking

Education

Bachelor's degree in business or related field

Tools

Power BI

Microsoft 365

ADP Workforce Now

SubItUp

Job description

Serv-U-Success is seeking a Regional Director to lead performance across up to 40 retail locations in the Indianapolis region. This field-based role focuses on coaching leaders, strengthening customer relationships, and scaling best practices across stores.

The ideal candidate will have 7–10 years of multi‑unit leadership, strong analytics, and the ability to build a leadership bench. Frequent travel within the region and a bachelor’s degree are expected.