Regional Operations Leader — Growth, Service & Training

PLS; Indianapolis (IN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunity for advancement

Ongoing training

Job summary

PLS in Indianapolis is seeking a Director of Operations to lead multiple stores in the region, drive customer service excellence, and achieve financial goals. You will work with District Managers to motivate teams, train staff, and fill open positions through expansion or turnover.

The role requires strong communication, strategic planning, and a track record in multi-unit management. Travel across the region is expected to ensure standards are met and improvements are implemented.

Qualifications

• Eight years of multi-unit or regional management experience.
• Excellent verbal and written communication skills.
• Outgoing and enthusiastic personality.
• Professional appearance and demeanor.
• Excellent customer service skills and experience.
• Good personnel and management skills.
• Experience in collections.
• Experience with computers.
• Honesty and integrity.
• Valid driver’s license and reliable transportation.

Responsibilities

• Ensuring that all stores in the assigned region provide outstanding customer service and establish relationships with customers.
• Resolving and documenting customer complaints.
• Ensuring all team members comply with company policies and procedures.
• Coaching District Managers to set weekly and monthly goals based on store performance.
• Developing and implementing strategies to improve regional performance, increase market share and revenue.
• Preparing annual budgets with District Managers.
• Analyzing monthly financial statements to identify underperforming stores and taking corrective action.
• Collaborating with HR to ensure proper guidelines are followed.
• Forecasting and managing monthly revenues, account gains, and bad debt results.
• Visiting stores to ensure compliance with policies and procedures.
• Ensuring staffing, training and development of all regional team members.
• Documenting and resolving employee complaints and escalating as needed.
• Promoting and maintaining a neat and compliant store environment.

Skills

Multi-unit management

Communication skills

Customer service

Leadership

Strategic planning

Tools

MS Office

Job description

PLS in Indianapolis is seeking a Director of Operations to lead multiple stores in the region, drive customer service excellence, and achieve financial goals. You will work with District Managers to motivate teams, train staff, and fill open positions through expansion or turnover.

The role requires strong communication, strategic planning, and a track record in multi-unit management. Travel across the region is expected to ensure standards are met and improvements are implemented.