Regional Restaurant Tech - Field IT & Systems Support

White Castle; New York (NY); On-site; USD 91,000 - 121,000; Full time

Benefits offered by this job

Competitive weekly pay

Annual Holiday Bonus

Medical benefit plans

Dental/Vision reimbursement

Life insurance

401(k)

Profit-sharing plan

EAP

Scholarship opportunities

Growth opportunities

Job summary

White Castle is seeking a Regional Field Technician to maintain restaurant technology and support operations across multiple locations in the United States. You will work with hardware, software, and network systems, coordinating with vendors and the Home Office to minimize downtime and ensure smooth POS and communications infrastructure.

The role requires hands-on installation, repair, and preventive maintenance, with strong troubleshooting, planning, and training responsibilities.

Qualifications

• College degree or certification or a minimum of 3-5 years of technical experience is required.
• College degree in Electronic, Computer Science, Engineering or comparable experience of a minimum of 3-5 years is required.
• A minimum of 5 years in-depth knowledge of White Castle's Operations and Procedures is required.
• A minimum of 2 years’ experience in Installation of LAN/CAT5 Networking, Cable Making & Wall Jack Termination, Audio Systems, PA Systems, Alarms, Circuit Boards is required.
• A minimum of 5 years of personnel or vendor management experience is required.
• Corrigo Enterprise Work Order software on PC and Smartphone APP experienced is preferred.
• Ability to make decisions on repair or replacement based on troubleshooting skills, while still meeting deadlines.
• Spreadsheet Creation, and Multimedia Devices, Microsoft Office, Windows 10, Windows 7, Android and iPhones, Android Tablets and iPads, VOIP.
• Strong organizational and troubleshooting skills are required.

Responsibilities

• Must follow PCI compliance rules and regulations for credit card PIN pads including passing a background check, Quarterly Security communication checks, applying authorized identification to PCI compliant equipment.
• Install, repair, or replace equipment to maintain the flow of information and comply with company standards.
• Work with Regional Management to schedule training and develop training materials for management and castle staff.
• Provide 24-hour support for hardware and software needs in the castles.
• Review plans for new building construction to facilitate proper equipment ordering.
• Schedule and coordinate all Area DAPL (out loads), Inventory, Database, and Software updates.
• Work with the Home Office to test new Software and Hardware of the POS Systems.
• Purchase equipment to maintain inventory cost-effectively.
• Use Corrigo ticketing system for communications and documentation.
• Organize and maintain materials to ensure effective distribution; contribute to backups and reimaging as needed.
• Collaborate with Network Architect and Security Analyst to troubleshoot and install high-speed data services.
• Ship defective equipment and track shipments with the region’s preferred carrier.
• Cross-train Service Technicians to ensure system-wide support when needed.
• Develop Instructional Training Materials for Regional and Castle Management.

Skills

LAN/CAT5 Networking

Cable Making

Wall Jack Termination

Audio Systems

PA Systems

Alarms

Circuit Boards

Vendor Management

Troubleshooting

Microsoft Office

Education

Electronic, Computer Science, Engineering

College degree or certification

Tools

Corrigo Enterprise

Job description

White Castle is seeking a Regional Field Technician to maintain restaurant technology and support operations across multiple locations in the United States. You will work with hardware, software, and network systems, coordinating with vendors and the Home Office to minimize downtime and ensure smooth POS and communications infrastructure.

The role requires hands-on installation, repair, and preventive maintenance, with strong troubleshooting, planning, and training responsibilities.