Regional Relocation & Referral Coordinator

Socket.dev; Grand Rapids (MI); On-site; USD 42,000 - 72,000; Full time

Job summary

Socket.dev is seeking a Regional Relocation and Referral Coordinator in the United States (Grand Rapids area) to work with the Director of Referral and Relocation, serving as the main liaison between agents, referring brokers, and referral sources.

This role ensures compliance with Anywhere Leads/Cartus Network requirements while overseeing referrals, inventory properties, and Schmidt Referral Network functions.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Responsibilities

• Assign and monitor referrals to ensure seamless agent, office, and client collaboration.
• Regularly assess and update referral status with timely follow-up.
• Monitor eRelocation platform for timely updates and portal accuracy.
• Provide quarterly and annual referral reports to leadership.
• Coordinate referral commissions with relevant teams.
• Participate in regional huddles and ALN meetings.
• Provide short-term coverage for referrals in other regions.
• Develop and maintain social media groups to promote referrals.
• Review annual regional reports to plan teams for next year.
• Weekend monitoring for time-sensitive referrals.
• Miscellaneous tasks at Director's direction.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office

Google Suite

Job description

Description

The Regional Relocation and Referral Coordinator role is primarily focused on collaborating with the Director of Referral and Relocation to act as the main liaison between agents, referring brokers, and other referral sources. This position ensures compliance with Anywhere Leads/Cartus Network requirements to maintain Principal Broker Status while overseeing a variety of tasks associated with referrals, inventory properties, and Schmidt Referral Network functions. This role requires strong organizational, communication, and problem-solving skills, with a focus on ensuring smooth operations and maintaining compliance across multiple facets of the relocation and referral process.

Duties/Responsibilities:

Coordination of Referrals:

• Assign and monitor referrals to ensure seamless collaboration between agents, offices, and clients.
• Regularly assess and update the status of incoming and outgoing referrals, ensuring timely follow-up and proper adjustments as necessary.
• Monitor eRelocation platform for timely updates and ensure accuracy in portals for all referral sources as required.
• Provide Director Relocation & Referral Svc. and office managers with quarterly and annual reports.
• Work with the Darwin Cloud, ASC, and Regional Commission Specialist to ensure timely referral commission processing.
• Participate in team huddles and ALN meetings for your region.
• Provide short-term coverage for referral placement in other regions as needed.
• Develop and maintain social media groups to promote OGRs and AGRs with agents in your region.
• Review annual reports with office managers in your region to determine teams for the coming year.
• Weekend monitoring for time sensitive referrals.
• Miscellaneous tasks as requested by the Director of Relocation & Referral Services.

Requirements

Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:

High school diploma or equivalent required, college preferred.

Proficiency with Microsoft Office and Google Suite software.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.