Relocation Director - Coldwell Banker

Compass International Holdings; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Coldwell Banker Realty, a national leader in relocation and real estate experiences, seeks a Relocation Director in the Philadelphia area. The role oversees relocation agents, drives referral programs, and leads performance initiatives to deliver best-in-class service.

The candidate will coach agents, promote CB Realty offerings, and collaborate with leadership to meet growth and service goals. Travel locally and regionally as needed, with strong public speaking and client relations skills.

Qualifications

• 5+ years of experience in a management role.
• Real estate license preferred.
• Excellent platform and classroom style public speaking is required, both in-person and virtually.
• Experience with lead conversion and driving referrals.
• Strong virtual communication skills including video conferencing and content creation.
• Outstanding customer service with strong written and oral communication.

Responsibilities

• Oversee and support multiple relocation agents and act as point of contact for referrals.
• Coach, onboard, and hold agents accountable to drive best-in-class conversion and service.
• Promote CB Realty offerings to generate quality referrals from clients and partners.
• Develop agents using proprietary technology platforms and tools.
• Collaborate with leadership to set strategies and performance targets.
• Travel locally and regionally as needed and participate in meetings.
• Represent CB Realty to corporations, relocation management groups and events.
• Analyze performance data to track progress against goals.

Skills

Public speaking

Lead conversion

Virtual communication

Customer service

Interpersonal skills

Coaching remotely

Sales skills

Business development

Problem solving

Education

Real estate license (preferred)

Job description

Relocation Director

Coldwell Banker Realty, named the nation’s No. 1 residential real estate brokerage by developing the standard in relocation, referral programs, and real estate experiences, is seeking a Relocation Director.

The Relocation Director will oversee and support multiple relocation agents, serving as the point of contact for those agents who have opted in to receive referrals from Coldwell Banker Realty.

Responsibilities

• - Responsible for the selection, coaching and accountability to drive the best in-class conversion and service success.
• - Drive awareness across multiple service offerings to new and existing customers to drive quality referrals to the company.
• - Effectively communicate, promote and implement initiatives for CB Realty internally and externally.
• - Provide agent development and support through proprietary technology platforms.
• - Collaborate with the assigned leadership teams to establish and implement strategies for the achievement of agent goals and performance metrics for clients.
• - Pro-actively onboard and exit agents based on overall performance.
• - Represent CB Realty to corporations and other sources of business including relocation management companies, corporate client specific events and group move presentations.
• - Participate with local branch office and regional meetings, both in person and virtually.
• - Responsible for analyzing performance data reports to track against goals.

Minimum Qualifications

• - 5+ years of experience in a management role
• - Real Estate License preferred
• - Excellent platform and classroom style public speaking experience is required, both in-person and virtually
• - Confirmed experience with effective lead conversion
• - Strong command of virtual communication methods including video conferencing and video content creation
• - Outstanding customer service skills, with strong oral and written communication skills
• - Exhibits strong interpersonal, motivational and leadership skills
• - Demonstrate strong interpersonal and problem-solving skills
• - Effective skills in developing and coaching agents remotely
• - Ability to work well in a fast-paced, nuanced, sales environment
• - Business development and sales skills
• - Shown ability to present concepts, data analysis and project plans and complete accordingly
• - Strong dedication to business ethics
• - Ability to travel locally and regionally as needed.