Regional Recovery Operations Lead - Hybrid

Alumni Ventures; New Mexico; Hybrid; USD 62,000 - 80,000; Full time

Job summary

Alumni Ventures is seeking a Recovery Operations Supervisor in New Mexico to lead and develop a multi-location team focused on recovery support services. The role includes overseeing operations, ensuring high-quality member-centered services, and managing key performance indicators. Candidates should have at least three years of operational experience, strong leadership skills, and familiarity with healthcare systems. It offers a hybrid work arrangement and a vital chance to impact recovery in underserved communities.

Qualifications

• Minimum of three years in operations management, case management, or care coordination.
• At least one year in a supervisory capacity preferred.
• Experience with EHR systems, data reporting, and digital collaboration tools.

Responsibilities

• Lead and develop a multi-location team of Recovery Support Coordinators.
• Ensure adherence to workflows and company standards.
• Oversee day-to-day operations, focusing on efficiency and member outcomes.

Skills

Leadership and supervisory skills

Understanding of recovery-oriented care

Communication and interpersonal skills

Data interpretation and KPI tracking

Problem-solving ability

Education

Associate’s degree in Social Services or related field

Bachelor’s degree preferred

Tools

EHR systems

Google Workspace (Docs, Sheets, Drive)

Data tools such as Tableau

Job description

Alumni Ventures is seeking a Recovery Operations Supervisor in New Mexico to lead and develop a multi-location team focused on recovery support services. The role includes overseeing operations, ensuring high-quality member-centered services, and managing key performance indicators. Candidates should have at least three years of operational experience, strong leadership skills, and familiarity with healthcare systems. It offers a hybrid work arrangement and a vital chance to impact recovery in underserved communities.