Recovery Operations Lead - Multi-Site Care & Growth

Groups Recover Together; Washington; On-site; USD 83,000 - 95,000; Full time

Job summary

Groups Recover Together is seeking a Recovery Operations Supervisor to lead day-to-day multi-site operations and ensure compassionate, coordinated support for members in recovery.

You will supervise Recovery Support Coordinators, drive engagement, and collaborate with Clinical leadership to strengthen team-based care, while managing staffing, scheduling, workflows, and KPI performance across locations.

Qualifications

• Associate’s degree in Social Services, Human Services, Psychology, Business, or related field required; equivalent education/experience considered. Bachelor’s preferred.
• 3+ years in operations management, case management, care coordination, or related field; supervisory experience preferred.
• State certification/licensure to oversee peer support specialists, where applicable.
• Experience with EHR systems, data reporting, and digital collaboration tools.
• Ability to meet all state and role-specific pre-employment requirements, including background checks, fingerprinting, drug testing, CPR/First Aid, and health screenings, as applicable.
• Ability to travel up to 40-60% within the assigned region, rarely overnight; valid driver's license and reliable transportation required.
• Reliable internet and Wi-Fi with minimum speeds of 50 Mbps download/10 Mbps upload.

Responsibilities

• Lead, coach, and develop a multi-location team of Recovery Support Coordinators.
• Provide supervision, feedback, performance management, onboarding, and professional development.
• Foster an inclusive, mission-driven culture grounded in Groups' values and member-centered care.
• Coach teams through complex cases, effective communication, and interdisciplinary collaboration.
• Ensure adherence to company policies, workflows, compliance standards, and recovery support practices.
• Lead team change initiatives and provide hands-on support during onboarding, transitions, and operational changes.
• Partner with Clinical leadership on recruitment, hiring, and team performance.
• Oversee daily operations across multiple sites, ensuring efficient, safe, and high-quality service delivery.
• Drive accountability for KPIs including member engagement, retention, census growth, financial performance, and employee satisfaction.
• Manage staffing, scheduling, office coverage, supplies, equipment, and operational workflows.
• Conduct quality, compliance, documentation, and chart audits.
• Support new site launches, transitions, relocations, and closures, including staffing and operational readiness.
• Partner with regional leadership on growth, expansion, and operational improvement initiatives.
• Analyze performance data and develop actionable plans to improve outcomes and operations.
• Provide performance reporting and support licensing, accreditation, and managed care audits.
• Ensure accurate EHR documentation and quality oversight of Recovery Support services.
• Collaborate with clinical, operational, and community partners to strengthen integrated, member-centered care.
• Serve as a liaison for escalated member and stakeholder concerns.
• Lead special projects, pilots, process improvements, and expansion initiatives.
• Maintain working knowledge of healthcare, insurance, social service systems, and community resources within assigned markets.
• Participate in community outreach and education to strengthen partnerships and improve member access to resources.
• Perform other duties as assigned.

Skills

Leadership

Team development

Recovery-oriented care

Harm reduction

Communication

Data interpretation

KPIs tracking

Cultural humility

Problem-solving

Multitasking

Education

Associate degree

Bachelor's degree preferred

Tools

Tableau

Google Workspace

EHR systems

Job description

Groups Recover Together is seeking a Recovery Operations Supervisor to lead day-to-day multi-site operations and ensure compassionate, coordinated support for members in recovery.

You will supervise Recovery Support Coordinators, drive engagement, and collaborate with Clinical leadership to strengthen team-based care, while managing staffing, scheduling, workflows, and KPI performance across locations.