Regional Quality & Patient Outcomes Leader

21st Century Home Health Services; California (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

21st Century Home Health Services is actively seeking a Regional Quality Manager to lead quality across Northern California regions, including Marin and Sonoma. The role emphasizes building scalable quality systems, coaching clinical teams, and driving outcomes that improve patient care and regulatory readiness.

The position requires California clinical licensure, 2+ years in home health operations, and a strong customer-service mindset.

Qualifications

• California Clinical License (RN, PT, ST, OT) required.
• Bachelor's degree in healthcare administration, business, nursing, or related is a plus.
• 2+ years in home health or healthcare operations preferred.
• Multi-site or regional support experience is a plus.
• Outstanding Customer Service Skills

Responsibilities

• Own clinical quality across the region and monitor care delivery; translate findings into practice changes.
• Track metrics: patient outcomes, hospitalizations, readmissions, infection rates, patient satisfaction, star ratings, documentation accuracy.
• Lead performance improvement projects from problem identification to measurement of results; ensure improvements stick.
• Standardize best practices across branches to create repeatable processes for field clinicians.
• Coach and develop clinical teams through feedback and targeted education.
• Investigate incidents, complaints, and adverse events with a systems lens and implement safeguards.
• Partner with regional and operational leadership to align quality goals with staffing and growth plans.
• Prepare the region for surveys and accreditation reviews through ongoing readiness.
• Build and maintain region quality infrastructure: dashboards, tools, cadences, and QAPI committee structures.
• Promote a culture of accountability and psychological safety where quality is everyone’s responsibility

Skills

Quality management

Healthcare operations

Coaching teams

Data analytics

Education

Bachelor's degree in healthcare administration

Job description

21st Century Home Health Services is actively seeking a Regional Quality Manager to lead quality across Northern California regions, including Marin and Sonoma. The role emphasizes building scalable quality systems, coaching clinical teams, and driving outcomes that improve patient care and regulatory readiness.

The position requires California clinical licensure, 2+ years in home health operations, and a strong customer-service mindset.