Regional Quality Leader - Multi-Site Coach

Resource Label Group; United States; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive medical/dental/vision

Company-paid disability & life

401(k) with company contribution

Onsite training & mentorship

Job summary

Resource Label Group, LLC (RLG) is seeking a Regional Quality Manager to join our enterprise quality team. Based in the Dallas–Fort Worth area, this field-based role partners with site teams across facilities in the South region to strengthen QMS execution, drive problem solving, and prepare for customer audits.

You will own customer quality escalations, lead CAPA activities, and coach site personnel to sustain certifications such as ISO 9001 and SQF.

Qualifications

• 5+ years of quality management experience in manufacturing.
• Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience required
• Structured root cause analysis and corrective action methodologies
• Ability to work effectively across multiple sites and stakeholders with limited direct authority
• Strong interpersonal and coaching skills; ability to build trust and influence without positional authority
• Customer-facing communication skills, including managing customer quality escalations and supporting audits

Responsibilities

• Serve as the embedded quality resource for site teams within the assigned region, providing hands-on coaching and support for QMS execution
• Partner with site quality personnel and plant management to strengthen day-to-day quality system performance
• Support sites in achieving and sustaining certification readiness (ISO 9001, SQF, AIB, IFS PACsecure, ISO 13485, SGP, etc.)
• Assist sites in interpreting and applying enterprise quality standards, policies, and procedures
• Conduct structured root cause analyses for nonconformances, customer complaints, and audit findings
• Coach site personnel through corrective action development addressing root causes
• Monitor CAPA effectiveness within the region and escalate systemic issues
• Own and manage customer quality escalations within the region and drive resolution
• Support internal, customer, and third-party audits; identify pre-audit gaps and track readiness actions
• Transfer knowledge across sites and contribute to the Enterprise Learning System

Skills

Quality management

ISO 9001:2015

Auditing

Root cause analysis

Coaching

Cross-site collaboration

Customer-facing communication

Multisite leadership

Job description

Resource Label Group, LLC (RLG) is seeking a Regional Quality Manager to join our enterprise quality team. Based in the Dallas–Fort Worth area, this field-based role partners with site teams across facilities in the South region to strengthen QMS execution, drive problem solving, and prepare for customer audits.

You will own customer quality escalations, lead CAPA activities, and coach site personnel to sustain certifications such as ISO 9001 and SQF.