Regional Quality & Field Operations Specialist

Leaf Home; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Leaf Home is seeking a Regional Quality Control Specialist to oversee and continuously improve quality across warehouse and field installation operations in the New Orleans region. This role owns quality control programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet company standards, manufacturer specifications, and safety requirements.

They will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer

Qualifications

• 2–4 years of installation and/or quality control experience.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Analytical skills

Documentation skills

Communication skills

Independent judgment

Tools

CRM

Inspection tools

Reporting systems

Microsoft Office Suite

Job description

Leaf Home is seeking a Regional Quality Control Specialist to oversee and continuously improve quality across warehouse and field installation operations in the New Orleans region. This role owns quality control programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet company standards, manufacturer specifications, and safety requirements.

They will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer