Regional Property Management Support: Resident Success

University City Housing; Philadelphia (Philadelphia County); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Short-term Disability

Long-term Disability

Life Insurance

Employee Assistance Program (EAP)

Apartment Discount Available

Certification & Licensing

Job summary

University City Housing (UCH) seeks a Regional Property Management Support professional to join our Philadelphia-area team. You will aid leasing, maintenance coordination, and on-site operations while delivering excellent resident service.

This role blends customer service with hands-on property management in a fast-paced environment. The ideal candidate has at least one year of property management or leasing experience, strong communication skills, and a proactive approach to problem solving.

Qualifications

• Experience in leasing or property management.
• Strong communication and customer service skills.
• Ability to analyze data and prepare clear presentations.

Responsibilities

• Build and maintain high levels of resident satisfaction through exceptional customer service and relationship building.
• Conduct project research, analyze data, and prepare organized project presentations.
• Manage and support all day-to-day property functions.
• Perform leasing, administrative and marketing functions, including prospect engagement, lease processing, and resident communications.
• Maintain occupancy rates through strong resident retention and attracting new residents.
• Identify solutions and resolve resident and customer concerns in a timely, professional manner.
• Assist regional management with reporting, compliance, audits and special projects.
• Conduct move-in, move-out, annual, and routine property inspections with on-site teams to implement preventive maintenance.
• Support clubhouse facilities and community amenities as needed.
• Provide coverage for key property positions as necessary (Property Management, Leasing, Maintenance Coordinator, Production Manager).

Skills

Leasing

Property management

Customer service

Data analysis

Reporting

Communication

Job description

University City Housing (UCH) seeks a Regional Property Management Support professional to join our Philadelphia-area team. You will aid leasing, maintenance coordination, and on-site operations while delivering excellent resident service.

This role blends customer service with hands-on property management in a fast-paced environment. The ideal candidate has at least one year of property management or leasing experience, strong communication skills, and a proactive approach to problem solving.