Regional Preventative Maintenance Coordinator (Day Shift)

JAMES RIVER EQUIPMENT VIRGINIA LLC; Manassas (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Extended health, dental, and vision

401k with employer match

Paid time off and holidays

Employee recognition rewards program

Job summary

James River Equipment Virginia LLC in Manassas, VA is seeking a Regional PM Coordinator to manage dispatching and scheduling for preventative maintenance across the region. You will coordinate service jobs, input from technicians and parts, and provide cost estimates to customers.

Daily duties include communicating timelines, guiding technicians, approving reports, reviewing invoices, and ensuring smooth project flow while maintaining exceptional customer service.

Qualifications

• 2+ years of dispatcher or service advisor experience with strong customer service.
• Experience coordinating field technicians and service work orders.
• Proficient in scheduling and communicating with customers.

Responsibilities

• Schedule, dispatch, and manage service jobs for preventative maintenance regionally.
• Prepare cost estimates and review pricing with customers; arrange payment plans as needed.
• Communicate start times, completion dates, and changes to customers.
• Assign estimated repair times, approve technician reports, and conduct final inspections.
• Review invoices with customers and answer questions prior to closing.

Skills

Customer service

Scheduling

Communication

Attention to detail

Follow-up

Tools

CDK

Job description

James River Equipment Virginia LLC in Manassas, VA is seeking a Regional PM Coordinator to manage dispatching and scheduling for preventative maintenance across the region. You will coordinate service jobs, input from technicians and parts, and provide cost estimates to customers.

Daily duties include communicating timelines, guiding technicians, approving reports, reviewing invoices, and ensuring smooth project flow while maintaining exceptional customer service.