Regional Patient Experience & Operations Leader

Star Sleep, LLC; Dallas (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

Star Sleep, LLC is seeking a full-time Regional Patient Administration Manager in Dallas to lead the Front Desk teams and ensure a welcoming, high-quality patient experience across locations.

No medical background is required; emphasis on customer service, attention to detail, and adaptability to new technology. The role supports a culture-driven, growth-focused team in a dental sleep medicine setting.

Qualifications

• Leadership or management experience leading teams to meet performance and service standards.
• Experience overseeing multiple locations or departments with consistency.
• Coaching, mentoring, and ongoing professional development of staff.
• Strong interpersonal and communication skills for leadership collaboration.

Responsibilities

• Lead, mentor, and support Front Desk teams across locations.
• Conduct regular 1:1 coaching sessions and performance follow-ups.
• Ensure high-quality patient experience across all locations.
• Identify workflow inefficiencies and develop sustainable solutions.
• Train staff on new processes, policies, and SOP updates.
• Monitor front office scheduling and staffing coverage.
• Analyze KPIs and trends to improve team effectiveness.
• Support change management and communicate expectations.
• Escalate complex patient service issues and resolve them.
• Assist with onboarding and retention of Front Desk staff regionally.

Skills

Leadership

People management

Cross-location oversight

Coaching & development

Customer service

Job description

Star Sleep, LLC is seeking a full-time Regional Patient Administration Manager in Dallas to lead the Front Desk teams and ensure a welcoming, high-quality patient experience across locations.

No medical background is required; emphasis on customer service, attention to detail, and adaptability to new technology. The role supports a culture-driven, growth-focused team in a dental sleep medicine setting.