Patient Admin Lead - Front Desk & Training

ADP, Inc.

Frisco (TX)

On-site

USD 30,000 - 34,000

Full time

6 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Star Sleep & Wellness is seeking a full-time Assistant Patient Administration Manager in Frisco or Dallas to lead the front office and patient administration team. You will supervise administrative staff, coordinate with the Director on priorities, and help train and onboard new hires while ensuring excellent customer service and accurate workflows.

The role emphasizes flexibility, travel between locations, and a focus on delivering a positive patient experience in a fast-paced sleep

Qualifications

Experience supervising administrative teams and providing coaching.
Onboarding and ongoing staff training; ensuring compliance and consistency.
Proficiency in front office workflows, scheduling systems, and managing high-volume periods.
Strong verbal and written communication for team engagement and issue resolution.

Responsibilities

Act as primary point of contact for Front Administration; escalate issues to VP as needed.
Rotate locations and maintain visibility to provide leadership presence.
Set and follow rotation travel schedule to cover region consistently.
Coach, mentor, and provide real-time guidance and feedback to team members.
Monitor daily task volumes to ensure team metrics are met.
Assist with seat coverage during high-volume periods or when team members are out.
Oversee Remote Assistants and their training; support front team training.