Regional Patient Experience & Operations Leader

ADP, Inc.; Dallas (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

Star Sleep & Wellness in Dallas is seeking a Regional Patient Administration Manager to lead Front Desk teams, coach staff, and drive a high-quality patient experience across multiple locations. The role emphasizes service, process improvement, and cross-functional collaboration without requiring prior medical experience.

You will partner with clinic leadership to identify workflow gaps, implement SOPs, and manage staffing to ensure smooth operations and great patient impressions.

Qualifications

• Demonstrated leadership and ability to develop and hold teams to high performance.
• Experience overseeing multiple locations or departments with consistent standards.
• Proven coaching and performance management abilities.
• Strong conflict resolution and problem-solving skills.
• Experience enforcing SOPs and process improvements across teams.
• Excellent interpersonal communication with leadership, providers, and staff.

Responsibilities

• Lead, mentor, and support Front Desk teams across locations to ensure patient service excellence.
• Conduct regular coaching sessions, 1:1 meetings, and performance follow-ups.
• Monitor patient experience and identify opportunities for improvement across sites.
• Collaborate with clinic leadership to address workflow gaps and operational challenges.
• Drive adherence to new processes, SOP updates, and training initiatives.
• Oversee scheduling and staffing to support efficient clinic workflows.

Skills

Leadership

Team management

Customer service

Coaching

Process improvement

Communication

Cross-location oversight

Job description

Star Sleep & Wellness in Dallas is seeking a Regional Patient Administration Manager to lead Front Desk teams, coach staff, and drive a high-quality patient experience across multiple locations. The role emphasizes service, process improvement, and cross-functional collaboration without requiring prior medical experience.

You will partner with clinic leadership to identify workflow gaps, implement SOPs, and manage staffing to ensure smooth operations and great patient impressions.