Regional Patient Care Lead | Remote

Znanylekarz; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Healthcare benefits

Remote-friendly

Job summary

ZnanyLekarz is seeking a Patient Care Regional Manager to lead Patient Care teams across European markets. You will own people management, performance reviews, and day-to-day operations, aligning with Country Managers and the Global Patient Care Head to ensure service consistency.

You will bridge global standards with local execution, analyzing data, providing direct feedback, and driving capability development within your team.

Qualifications

• 5+ years in customer support, patient experience, or service operations — with at least 2 years managing people.
• Experience managing teams across multiple countries in Europe (not just one market).
• Strong people instincts: direct, empathetic, consistent — someone teams trust and grow under.
• Data-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbers.
• Experience running quality review or moderation programs (calibration, rubric design, scoring).
• Fluency in English mandatory
• Proficiency in project management tools (e.g., Jira, Notion, or similar)
• Nice-to-have: Healthtech background, AI-assisted tools, Intercom/Zendesk familiarity, SQL knowledge, experience onboarding org changes, multilingual (Spanish/Italian/Polish/German).

Responsibilities

• Own performance reviews, 1:1s, and development conversations for direct reports across your markets.
• Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores.
• Run quality review and moderation programs with calibration sessions and rubrics.
• Partner with Country Managers to align priorities, workload, and service commitments.

Skills

People management

Data-driven

Dashboards

Operational leadership

Cross-country coordination

Tools

Jira

Notion

Job description

ZnanyLekarz is seeking a Patient Care Regional Manager to lead Patient Care teams across European markets. You will own people management, performance reviews, and day-to-day operations, aligning with Country Managers and the Global Patient Care Head to ensure service consistency.

You will bridge global standards with local execution, analyzing data, providing direct feedback, and driving capability development within your team.