Regional Parts & Service Excellence Lead

American Honda Motor Co., Inc.; Centennial (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

American Honda Motor Co., Inc. seeks a District Parts and Service Senior Specialist to drive dealer parts and service performance across an assigned region.

In this field-based role, you’ll analyze KPIs and warranty data, implement Honda service standards, and partner with dealer teams to improve quality, efficiency, and customer satisfaction. You will conduct regular dealer visits, audits, and training; support service campaigns and new product launches; resolve complex escalations; and

Qualifications

• Must have field-based experience in automotive/service operations.
• Ability to analyze KPI and warranty data to drive dealer performance.
• Experience conducting dealer visits, audits and training programs.

Responsibilities

• Lead dealer parts and service performance across an assigned region.
• Analyze KPIs and warranty data to identify improvement opportunities.
• Implement Honda service standards and best practices.
• Partner with dealer teams to improve quality, efficiency, and customer satisfaction.
• Conduct regular dealer visits, audits, and training; support service campaigns and new product launches.
• Resolve complex escalations and collaborate with cross-functional Honda teams.

Skills

KPI analysis

Warranty data analysis

Dealer engagement

Audits

Training delivery

Cross-functional collaboration

Job description

American Honda Motor Co., Inc. seeks a District Parts and Service Senior Specialist to drive dealer parts and service performance across an assigned region.

In this field-based role, you’ll analyze KPIs and warranty data, implement Honda service standards, and partner with dealer teams to improve quality, efficiency, and customer satisfaction. You will conduct regular dealer visits, audits, and training; support service campaigns and new product launches; resolve complex escalations; and