Regional P&C Operations Manager

JAMES A SCOTT & SON INC; Knoxville (TN); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Scott Insurance in the Southeast is seeking a Regional P&C Operations Manager to lead the Commercial Account Analysts across the Tennessee region. You will oversee performance, ensure service aligns with company values, and drive KPI achievement in a high-profile leadership role.

You will need strong commercial coverage knowledge, agency management system experience, and proven people leadership. CPCU/CIC designation is a plus.

Qualifications

• College degree is preferred but not required.
• Extensive knowledge of commercial insurance and agency management systems.
• Proven leadership and team-building experience.
• Licensing in P&C or ability to obtain within 90 days.
• Experience managing analysts or staff in a service-oriented setting.

Responsibilities

• Supervise Commercial Account Analysts in the region and allocate accounts.
• Monitor workflow and performance using productivity metrics.
• Provide coaching and conduct regular performance reviews.
• Partner with senior leaders to hire, onboard and train new analysts.
• Collaborate with Accounting, HR and IT on cross-team issues.
• Build relationships with producers to plan growth strategies.
• Drive process improvements and ensure service excellence.

Skills

Commercial insurance knowledge

Agency management systems

People management

Communication skills

P&C license

Education

College degree preferred

CPCU/CIC designation

Tools

Applied Epic

Job description

With more than 150 years’ experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 28 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Regional P&C Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we’d like to hear from you!

PRINCIPAL OBJECTIVES OF THE POSITION

The Regional P&C Operations Manager is the lead relationship manager for Scott’s Commercial Account Analysts. This position is primarily responsible for overseeing Analyst performance to ensure that service is provided in a manner aligned with company values and in adherence to KPIs. The Regional P&C Operations Manager is a highly visible, strategic leadership position within Scott Insurance.

POSITION QUALIFICATIONS AND REQUIREMENTS

College degree preferred but not required

Significant commercial coverage knowledge and understanding of agency management system functionality, service and sales processes

P&C license or the ability to obtain license within 90 days

Knowledge of Applied Epic preferred but not required

Previous experience managing employees servicing commercial accounts

Expertise in building team relationships and inspiring collaboration when appropriate

Proficient in proactively problem solving and adept at conflict resolution

Capable of working in a fast-paced environment with the autonomy to make decisions to manage work flow efficiently

Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives

Ability to understand and share bigger picture of both agency and business strategies

Patience and compassion – will serve as an ear for many professional and personal challenges of direct reports and others at Scott

Ability to empathize but communicate expectations and provide strategy to help employees meet expected results

Strategic thinker who is flexible enough to have alternative strategies

History of integrity in all relationships and processes

CPCU and/or CIC designation a plus

Excellent communication skills, both written and oral

Desire to model Scott values to serve colleagues, clients and the community with integrity and respect

PRINCIPAL DUTIES AND RESPONSIBILITIES

Supervise the Commercial Account Analysts in your region, assign accounts to those Analysts and monitor their workflow

Resolve complex, escalated issues regarding account handling and client interactions

Monitor individual and team performance through productivity metrics, coaching and training

Conduct regular one on one reviews with direct reports and deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company values

Identify analyst and departmental training needs both individually and collectively and administer

Create training materials, implement training and monitor results for direct reports to support continuous improvement and career development

Report operational results to senior leaders, offer insights to results and provide recommendations to drive process improvement as necessary

Collaborate with senior leaders to interview, hire, onboard and train new Commercial Account Analysts which involves constantly reviewing production and impact on analyst capacity

Build strong relationships and communicate regularly with Accounting, HR, and IT leaders on issues that impact all teams

Strive to build trust and teamwork with your direct reports and throughout Scott Insurance

Build and maintain relationships with producers in assigned territory to plan for growth and development

Provide feedback to producers on procedures to make teams more effective, such as regular team meetings, standardization of preferred presentation/analytical documents and how to communicate effectively with their analyst teams

Participate in operational meetings with senior leaders to set policy that enhances our employee owned culture

Encourage and reward innovative and entrepreneurial thinking within your team

Work with an intentionality every day to provide exceptional service to colleagues and clients

Work effectively with senior management to continuously improve the strong employee owned culture at Scott Insurance