Commercial Account Mgmt Compliance Specialist

James A Scott & Son Inc; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Scott Insurance in Charlotte, NC is seeking a Commercial Account Management Compliance Specialist. The role supports P&C Operations and the Commercial Compliance team through audits, document review, regulatory support, and training.

On-site with potential hybrid after training, you will engage with account managers and executives to ensure policy compliance and effective process governance. Applicants should have prior commercial insurance experience, strong communication skills, and a

Qualifications

• Prior commercial account manager or account executive experience preferred.
• Depth of knowledge across all lines of insurance; recognize coverage or procedural issues.
• Strong verbal and written communication with operations and management.
• Strong attention to detail and ability to manage recurring processes and deadlines.
• Comfort with spreadsheets, audit logs, documentation repositories, agency systems.
• Insurance designation such as CISR, CIC, CRM, ACSR preferred but not required.
• Bachelor's degree preferred.

Responsibilities

• Administer recurring audits and track findings, responses, and actions.
• Assist with subpoena requests and gather responsive records.
• Support coverage and technical questions from account teams, escalating as needed.
• Assist with certificate wording reviews and policy endorsement checks.
• Help with coverage audits for prospective accounts and identify gaps.
• Communicate issues, training needs, and recommendations to management.
• Maintain compliance procedures, templates, and internal guidance documents.
• Assist with agency licensing and regulatory compliance projects.

Skills

Commercial insurance knowledge

Audit tracking

Communication skills

Detail oriented

Office software

Confidential information handling

Education

Bachelor's degree preferred

Insurance designations preferred (CISR/CIC/CRM/ACSR)

Tools

SharePoint

OneDrive

Teams

Copilot

Outmarket

Microsoft Office

Job description

Commercial Account Mgmt Compliance Specialist

Charlotte, NC, US

Salary Range: $75,000 - $105,000

COMMERCIAL ACCOUNT MANAGEMENT COMPLIANCE SPECIALIST

With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 30 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates, and were recently named to Business Insurance's national Best Places to Work list. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Commercial Account Management Compliance Specialist. This position can sit in Lynchburg (VA), Richmond (VA), Charlotte (NC), Raleigh (NC), or Greensboro (NC). If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!

Principal Objectives of the Position:

Commercial Account Management Compliance Specialist supports P&C Operations and the Commercial Compliance team through recurring compliance audits, documentation review, regulatory support, coverage support, and follow-up. This role is primarily compliance-focused but also requires practical commercial insurance knowledge to assist with coverage questions, certificate wording issues, subpoena/document requests, and operational training needs.

This will be an on-site position with the opportunity to move to a hybrid schedule (3 days in-office per week + 2 days remote) once training is complete.

• Administer recurring audits, including ResourcePro account manager audits, E&S/surplus lines audits, and consulting fee audits; track findings, responses, corrective actions, and documentation.
• Assist with subpoena requests and document gathering, including locating, organizing, and coordinating responsive records as directed.
• Support coverage and technical operations questions from account managers, account executives, producers, RPG, and operations team members, escalating complex issues as appropriate.
• Assist with certificate wording queries, including review of requested wording against policy, endorsement, and agency procedure considerations.
• Help with coverage audits for prospective accounts when needed, including review of existing coverage, limits, forms, endorsements, and potential gaps.
• Communicate recurring issues, training needs, and recommendations for additional support to managers and members of the operations team.
• Maintain compliance procedures, audit templates, checklists, and internal guidance documents so records remain organized, current, and easy to retrieve.
• Assist with agency licensing, regulatory compliance projects, carrier compliance requests, and related follow-up as assigned.
• Support and, when needed, lead P&C Academy training sessions, with opportunity for greater training involvement over time.

Position Qualifications & Requirements:

• Prior commercial account manager or account executive experience preferred.
• Depth of knowledge across all lines of insurance, with ability to recognize coverage, documentation, or procedural concerns that need to be addressed or escalated.
• Strong verbal and written communication skills, including the ability to discuss audit findings, coverage questions, documentation needs, and process concerns with operations and management.
• Strong attention to detail and ability to manage recurring processes, deadlines, audit tracking, and follow-up communications.
• Comfort working with spreadsheets, audit logs, documentation repositories, agency systems, Microsoft Office, Teams, SharePoint, OneDrive, Outmarket and Copilot.
• Ability to work with confidential client, employee, audit, regulatory, and subpoena-related information.
• Insurance designation such as CISR, CIC, CRM, ACSR, or similar professional development is preferred but not required.
• Bachelor's degree is preferred but not required.