Regional P&C Operations Manager

Scott Ins; Franklin (TN); On-site; USD 95,000 - 125,000; Full time

Job summary

Scott Insurance in Franklin, TN, is seeking a Regional P&C Operations Manager to lead Commercial Account Analysts in a fast-paced, growth-oriented environment. This role emphasizes coaching, process improvement, and cross-functional collaboration to uphold our client-focused standards.

The ideal candidate will have significant P&C knowledge, an active license or the ability to obtain one within 90 days, and proven experience managing teams.

Qualifications

• College degree preferred but not required.
• Significant commercial coverage knowledge and understanding of agency management system functionality, service and sales processes.
• P&C license or the ability to obtain license within 90 days.
• Knowledge of Applied Epic preferred but not required.
• Experience managing employees servicing commercial accounts.

Responsibilities

• Supervise the Commercial Account Analysts in your region, assign accounts and monitor workflow.
• Resolve complex, escalated issues regarding account handling and client interactions.
• Monitor individual and team performance through productivity metrics, coaching and training.
• Conduct regular one on one reviews with direct reports and deliver performance reviews.
• Identify analyst and departmental training needs and administer.
• Create training materials, implement training and monitor results for direct reports.
• Report operational results to senior leaders and provide recommendations to drive process improvement.
• Collaborate with senior leaders to interview, hire, onboard and train new analysts.
• Build relationships with Accounting, HR, and IT leaders on cross-team issues.
• Build trust and teamwork with direct reports and throughout Scott Insurance.
• Develop relationships with producers to plan for growth and provide feedback on procedures.
• Participate in operational meetings to set policy supporting employee-owned culture.
• Encourage and reward entrepreneurial thinking within the team.
• Work daily to provide exceptional service to colleagues and clients.

Skills

Leadership

Communication

Problem solving

Team building

Conflict resolution

Strategic thinking

Relationship management

Education

Bachelor's degree

CPCU/CIC designation (plus)

Tools

Applied Epic

Job description

With more than 150 years’ experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 28 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Regional P&C Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we’d like to hear from you!

PRINCIPAL OBJECTIVES OF THE POSITION

The Regional P&C Operations Manager is the lead relationship manager for Scott’s Commercial Account Analysts. This position is primarily responsible for overseeing Analyst performance to ensure that service is provided in a manner aligned with company values and in adherence to KPIs. The Regional P&C Operations Manager is a highly visible, strategic leadership position within Scott Insurance.

POSITION QUALIFICATIONS AND REQUIREMENTS

College degree preferred but not required

Significant commercial coverage knowledge and understanding of agency management system functionality, service and sales processes

P&C license or the ability to obtain license within 90 days

Knowledge of Applied Epic preferred but not required

Previous experience managing employees servicing commercial accounts

Expertise in building team relationships and inspiring collaboration when appropriate

Proficient in proactively problem solving and adept at conflict resolution

Capable of working in a fast-paced environment with the autonomy to make decisions to manage work flow efficiently

Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives

Ability to understand and share bigger picture of both agency and business strategies

Patience and compassion – will serve as an ear for many professional and personal challenges of direct reports and others at Scott

Ability to empathize but communicate expectations and provide strategy to help employees meet expected results

Strategic thinker who is flexible enough to have alternative strategies

History of integrity in all relationships and processes

CPCU and/or CIC designation a plus

Excellent communication skills, both written and oral

Desire to model Scott values to serve colleagues, clients and the community with integrity and respect

PRINCIPAL DUTIES AND RESPONSIBILITIES

Supervise the Commercial Account Analysts in your region, assign accounts to those Analysts and monitor their workflow

Resolve complex, escalated issues regarding account handling and client interactions

Monitor individual and team performance through productivity metrics, coaching and training

Conduct regular one on one reviews with direct reports and deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company values

Identify analyst and departmental training needs both individually and collectively and administer

Create training materials, implement training and monitor results for direct reports to support continuous improvement and career development

Report operational results to senior leaders, offer insights to results and provide recommendations to drive process improvement as necessary

Collaborate with senior leaders to interview, hire, onboard and train new Commercial Account Analysts which involves constantly reviewing production and impact on analyst capacity

Build strong relationships and communicate regularly with Accounting, HR, and IT leaders on issues that impact all teams

Strive to build trust and teamwork with your direct reports and throughout Scott Insurance

Build and maintain relationships with producers in assigned territory to plan for growth and development

Provide feedback to producers on procedures to make teams more effective, such as regular team meetings, standardization of preferred presentation/analytical documents and how to communicate effectively with their analyst teams

Participate in operational meetings with senior leaders to set policy that enhances our employee owned culture

Encourage and reward innovative and entrepreneurial thinking within your team

Work with an intentionality every day to provide exceptional service to colleagues and clients

Work effectively with senior management to continuously improve the strong employee owned culture at Scott Insurance