Regional Ops Leader — Commercial Insurance & Growth

Insurance Office Of America, Inc.; Augusta (GA); Hybrid; USD 135,000 - 175,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth opportunities

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America is seeking a Regional Director of Operations for Commercial Lines to lead regional operations, drive financial performance, and implement strategy across multiple branches. You will oversee budgeting, policy enforcement, performance standards, and staff development while collaborating with regional leadership and sales teams.

The role requires 7+ years in the industry, 3+ years of management, active licensing, and strong MS Office skills.

Qualifications

• 7+ years of industry experience with deep, wide-ranging industry knowledge.
• 3+ years of management experience.
• All required active licensing.
• Outstanding people management, communication, and negotiation skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Strategic Implementation: Drive short and mid-term plans to achieve goals.
• Financial Management: Manage sub-Region/Region P&L, control costs, and achieve financial goals.
• Budget Management: Understand and manage the annual budget.
• Vision Communication: Communicate vision/mission aligned with IOA.
• Team Building: Build and manage a qualified operations team.
• Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.
• Personnel Management: Recommend staff actions, including acquisition and succession planning.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future Regional and branch leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Performance Monitoring: Identify gaps and implement corrective actions.
• Data Analysis: Monitor and interpret performance data, taking appropriate actions.
• Communication: Maintain frequent communication with Regional leadership.
• communication with the Regional President and Regional leadership team.
• Collaboration: Work effectively with Branch and Regional 1099 sales personnel to resolve operational issues.
• Travel: Travel to and meet with branch operations teams regularly.
• Process Improvement: Develop, implement, and ensure compliance with core work processes.
• Policy Enforcement: Lead implementation and enforcement of company work rules and policies.
• Technical Competence: Maintain high technical competence and industry expertise.
• Leadership Development: Continuously improve management and leadership skills.
• Relationship Building: Develop and maintain positive relationships with IOA leadership, peers, co-workers, and employees.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

People management

Communication

Negotiation

MS Office

Licensing

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking a Regional Director of Operations for Commercial Lines to lead regional operations, drive financial performance, and implement strategy across multiple branches. You will oversee budgeting, policy enforcement, performance standards, and staff development while collaborating with regional leadership and sales teams.

The role requires 7+ years in the industry, 3+ years of management, active licensing, and strong MS Office skills.