Regional Director of Operations — Commercial Lines (Growth & Benefits)

Insurance Office Of America, Inc.; Toccoa (GA); Hybrid; USD 135,000 - 175,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Paid vacation and sick time

Career growth and progression

Job summary

Insurance Office of America, Inc. is seeking a Regional Director of Operations for Commercial Lines to lead operations across the assigned sub-Region, guiding performance, budgeting, staffing, policy implementation, and customer service.

The role emphasizes collaboration with producers and acquisition activities within a hybrid work model. The ideal candidate will oversee strategic plans, drive efficiency, maintain high standards, and champion IOA values while coordinating with branch and

Qualifications

• 7+ years of industry experience with deep, wide-ranging industry knowledge
• 3+ years of management experience
• All required active licensing
• Outstanding people management, communication, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Strategic Implementation: Drive short and mid-term plans to achieve goals.
• Financial Management: Manage sub-Region/Region P&L, control costs, and achieve financial goals.
• Budget Management: Understand and manage the annual budget.
• Vision Communication: Communicate vision/mission aligned with IOA.
• Team Building: Build and manage a qualified operations team.
• Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.
• Personnel Management: Recommend staff actions, including acquisition and succession planning.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future Regional and branch leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Performance Monitoring: Identify gaps and implement corrective actions.
• Data Analysis: Monitor and interpret performance data, taking appropriate actions.
• Communication: Maintain frequent communication with Regional leadership.
• communication with the Regional President and Regional leadership team.
• Collaboration: Work effectively with Branch and Regional 1099 sales personnel to resolve operational issues.
• Travel: Travel to and meet with branch operations teams regularly.
• Process Improvement: Develop, implement, and ensure compliance with core work processes.
• Policy Enforcement: Lead implementation and enforcement of company work rules and policies.
• Technical Competence: Maintain high technical competence and industry expertise.
• Leadership Development: Continuously improve management and leadership skills.
• Relationship Building: Develop and maintain positive relationships with IOA leadership, peers, co-workers, and employees.
• Champion IOA Values:Demonstrate integrity and leadership.

Skills

People management

Communication

Negotiation

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking a Regional Director of Operations for Commercial Lines to lead operations across the assigned sub-Region, guiding performance, budgeting, staffing, policy implementation, and customer service.

The role emphasizes collaboration with producers and acquisition activities within a hybrid work model. The ideal candidate will oversee strategic plans, drive efficiency, maintain high standards, and champion IOA values while coordinating with branch and