Regional Operations Officer (NE)

Cathay Bank in; Bellevue (WA); On-site; USD 36,000 - 43,000; Full time

Job summary

Cathay Bank in Bellevue, WA is seeking a Regional Operations Officer (NE) to supervise branch operations, travel to branches, and support sales while ensuring policy compliance. You will partner with branch teams to maintain service standards and manage daily tasks across the region.

The role requires 2–4 years of branch ops experience, strong English communication, and flexibility to travel. Banking knowledge and cross-functional collaboration are essential for success.

Qualifications

• College degree with business classes preferred.
• 2 to 4 years branch operations experience required.
• Willing to travel within 30–50 miles as needed.
• Able to work flexible shifts and adhere to bank policies.

Responsibilities

• Travels to branches and assumes Customer Service & Sales Manager duties in their absence.
• Completes and follows through on assignments to meet deadlines.
• Reviews risk management reports daily to monitor potential issues.
• Uses good judgment to highlight issues to senior management and relevant units.
• Provides consistent, high-quality customer service.
• Identifies sales opportunities and refers leads to appropriate colleagues.
• Serves as Safety/Security Officer for the branch when needed.

Skills

Travel willingness

Customer service

Communication skills

Teamwork

English proficiency

Bilingual EN/CN

Education

College degree with business classes

Tools

MS Office

Typing proficiency

Job description

Regional Operations Officer (NE) (Project Management)

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Travel to various branches within assigned region to assist branches or work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. May assist in preparing reports for branch pre and post audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site operational support. Perform assigned tasks with minimal supervision. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.

ESSENTIAL FUNCTIONS

• Travels to branches and assumes Customer Service & Sales Manager regular work functions in the absence of the branch's Customer Service & Sales Manager.
• Completes and follows through on all assignments or projects to meet deadlines.
• Ensure daily review of risk management reports.
• Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
• Provide consistent quality customer service.
• Identifies sales opportunities to cross-sell bank products and services and make sales referrals to appropriate employee and/or business partner.
• Safety and/or Security Officer for the branch when necessary.

QUALIFICATIONS

• Education: College degree with business classes preferred.
• Experience: 2 to 4 years branch operations experience required. Previous experience as an Operations Officer/Customer Service Manager preferred. Good understanding of overall banking rules and standard practices.
• Skills/Ability: Availability to work any shift matching the branch banking hours and/or staffing needs. A willingness to work a flexible schedule. A willingness to travel within a 30–50-mile radius to multiple locations as business needs arise. PC literate with typing proficiency. English proficiency. Detail oriented, strong verbal and written communication skills, and ability to function in a team environment or work independently. Communicate in a professional manner with all levels of Bank employees. Demonstrate exemplary customer service. Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS

$26.44 – $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for incentive compensation.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affi