Deposit Operations Liaison Officer

Cathay Bank; Rosemead (CA); On-site; USD 67,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

FSAs

HSA with company contributions

Voluntary coverages

401(k)

Job summary

Cathay Bank in Rosemead, CA is seeking an Operations Liaison Officer to coordinate Deposit Operations, branch networks and internal units. You will support efficiency, compliance, and timely communication across departments.

The role requires 3–5+ years in branch operations, knowledge of CIP, and proficiency with FIS/IBS and Ncino. Strong detail, communication, and teamwork are essential; bilingual English and Mandarin/Cantonese a plus.

Qualifications

• 3-5+ years of branch operations experience.
• Experience as Operations Officer in a retail branch setting.
• Solid understanding of banking regulations and CIP requirements for business and consumer accounts.
• Proficiency in Excel and Word.
• Bilingual English + Mandarin or Cantonese is a plus.

Responsibilities

• Serve as a liaison between Deposit Operations and branch or business unit personnel for timely resolution of inquiries and service issues.
• Provide guidance on deposit operations processes, account maintenance, transaction processing, exceptions, and internal procedures.
• Research and resolve operational discrepancies including account maintenance issues, transaction exceptions, documentation concerns, and processing errors.
• Coordinate with Compliance, Risk, Audit, Legal, IT, and other partners to ensure compliant operations.
• Assist with developing and maintaining departmental procedures, job aids, checklists, and communications.
• Support rollout of new products, systems, regulatory changes, and process improvements affecting Deposit/Branch Operations.
• Monitor service requests, track resolution, identify trends, and suggest efficiency improvements.
• Assist audits and regulatory examinations by gathering documentation and supporting responses.
• Provide training and guidance to branch staff on policies, procedures, systems, and workflow expectations.
• Assist with vendor coordination impacting branch operations and data activity reporting.

Skills

Excel

Word

CIP knowledge

Bilingual: English + Mandarin/Cantone

Education

College degree in Finance/Business

Tools

FIS/IBS

Ncino

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

GENERAL SUMMARY

The Operations Liaison Officer serves as a key point of coordination between Deposit Operations, branch network teams, internal business units, and external service providers. This role supports operational efficiency, issue resolution, procedure consistency, regulatory compliance, and timely communication across departments. The position requires strong banking operations knowledge, sound judgment, attention to detail, and the ability to manage multiple priorities while delivering high-quality internal service.

ESSENTIAL FUNCTIONS

• Serves as a liaison between Deposit Operations and branch or business unit personnel to resolve operational inquiries, escalations and service issues in a timely and professional manner.
• Provides guidance on deposit operations processes, account maintenance, transaction processing, exception handling, and internal procedures.
• Research and resolve operational discrepancies, including account maintenance issues, transaction exceptions, documentation concerns, and processing errors
• Coordinate with Compliance, Risk, Audit, legal, Information Technology, and other internal partners to support accurate and compliant operational practices.
• Assist with the review, development, and maintenance of departmental procedures, job aids, checklists, and communication materials.
• Support implementation of new products, systems, regulatory changes and process improvement initiatives impacting Deposit Operations and Branch Operations.
• Monitor service requests, track issue resolution, identify recurring trends, and recommend process enhancements to improve efficiency and reduce risks.
• Assist with internal audits, regulatory examinations, quality control reviews, and management reporting by gathering documentation and supporting timely responses.
• Provide training support and operations guidance to branch and department staff on policies, procedures, systems and workflow expectations.
• Assists with vendor coordination affecting branch operations and services.
• Assists with tracking and maintaining branch and department data activity reporting.
• Performs other assignments as deemed necessary by the Bank.

QUALIFICATIONS

• Education: College degree in Finance/Business preferred but not required.

• Experience: Minimum 3- 5 + years’ branch operations experience required. Previous experience as Operations Officer in a retail branch setting. Good understanding of overall banking regulations and standard practice with thorough knowledge of CIP requirements for both business and consumer accounts.
• Skills/Ability: PC proficiency including Excel, and Word. Proficiency in FIS/IBS, and Ncino.
• Detail oriented, strong communication skills both verbal and written, and ability to function in a team environment or work independently, display initiative, be self-motivated and adapt well to a changing environment. Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS

$67,000-76,000/year

Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

• coverage for medical insurance
• dental insurance
• vision insurance
• life insurance
• long-term disability insurance
• flexible spending accounts (FSAs)
• health saving account (HSA) with company contributions
• voluntary coverages
• 401(k)

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Cathay Bank is an Equal Opportunity and Aff…

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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