Regional Operations Manager – Underground Infrastructure

Duke's; Plymouth (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly paychecks

Company vehicle

Medical, dental, and vision Insurance

Company-paid life, AD&D, and short/​sp

PTO

401K with company match

Employee Assistance Program

Online learning access

Employee recognition program

Employee discounts

HSA and FSA options

Holidays

Wellness program

Job summary

Duke's Root Control, Inc. is seeking an experienced Operations Manager to lead operational performance across the Plymouth, MI region. The role oversees field crews, project managers, and resources to ensure safe, efficient, profitable project delivery with a focus on customer satisfaction.

Underground infrastructure expertise is required. Responsibilities include staffing, budgeting, risk management, and cross-functional coordination to meet safety, scope, schedule, and quality targets.

Qualifications

• Experience leading field crews and project managers.
• Underground infrastructure industry experience required.

Responsibilities

• Lead project managers and field leaders, setting clear operational priorities and performance expectations.
• Ensure projects are properly staffed and resourced and are delivered according to safety, scope, schedule, budget, quality, and customer requirements.
• Monitor production, labor and equipment utilization, customer satisfaction, safety, and financial performance.
• Resolve staffing, scheduling, equipment, project, and customer issues before they affect results.
• Plan workforce and equipment needs across multiple projects and locations.
• Recruit, onboard, coach, and develop employees, managers, and future operational leaders.
• Champion a strong safety culture and ensure compliance with company policies, regulatory requirements, audits, inspections, and incident follow-up.
• Drive consistent use of Duke’s operating standards, company procedures, and corrective actions across all projects and locations.
• Build productive customer relationships and serve as an escalation point for operational concerns.
• Partner with Sales, Safety, Fleet, Finance, and Shared Services to support growth, forecasting, and business priorities.
• Identify opportunities to improve profitability, consistency, efficiency, and execution.
• Perform other duties as assigned

Skills

Leadership

Project management

Safety compliance

Customer relationships

Resource management

Staffing planning

Budgeting

Communication

Tools

MS Office

ERP system

Job description

Duke's Root Control, Inc. is seeking an experienced Operations Manager to lead operational performance across the Plymouth, MI region. The role oversees field crews, project managers, and resources to ensure safe, efficient, profitable project delivery with a focus on customer satisfaction.

Underground infrastructure expertise is required. Responsibilities include staffing, budgeting, risk management, and cross-functional coordination to meet safety, scope, schedule, and quality targets.