Operations Manager

Duke's; Plymouth (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly paychecks

Company vehicle

Medical, dental, and vision Insurance

Company-paid life, AD&D, and short/​sp

PTO

401K with company match

Employee Assistance Program

Online learning access

Employee recognition program

Employee discounts

HSA and FSA options

Holidays

Wellness program

Job summary

Duke's Root Control, Inc. is seeking an experienced Operations Manager to lead operational performance across the Plymouth, MI region. The role oversees field crews, project managers, and resources to ensure safe, efficient, profitable project delivery with a focus on customer satisfaction.

Underground infrastructure expertise is required. Responsibilities include staffing, budgeting, risk management, and cross-functional coordination to meet safety, scope, schedule, and quality targets.

Qualifications

• Experience leading field crews and project managers.
• Underground infrastructure industry experience required.

Responsibilities

• Lead project managers and field leaders, setting clear operational priorities and performance expectations.
• Ensure projects are properly staffed and resourced and are delivered according to safety, scope, schedule, budget, quality, and customer requirements.
• Monitor production, labor and equipment utilization, customer satisfaction, safety, and financial performance.
• Resolve staffing, scheduling, equipment, project, and customer issues before they affect results.
• Plan workforce and equipment needs across multiple projects and locations.
• Recruit, onboard, coach, and develop employees, managers, and future operational leaders.
• Champion a strong safety culture and ensure compliance with company policies, regulatory requirements, audits, inspections, and incident follow-up.
• Drive consistent use of Duke’s operating standards, company procedures, and corrective actions across all projects and locations.
• Build productive customer relationships and serve as an escalation point for operational concerns.
• Partner with Sales, Safety, Fleet, Finance, and Shared Services to support growth, forecasting, and business priorities.
• Identify opportunities to improve profitability, consistency, efficiency, and execution.
• Perform other duties as assigned

Skills

Leadership

Project management

Safety compliance

Customer relationships

Resource management

Staffing planning

Budgeting

Communication

Tools

MS Office

ERP system

Job description

Build Strong Teams. Deliver Exceptional Results. Improve Essential Infrastructure.

Duke's is seeking an experienced Operations Manager to lead operational performance across assigned region. This is an onsite position located in Plymouth, Michigan.

As the Operations Manager, you will guide field crews, project managers, coordinate people and resources, strengthen customer relationships, and ensure projects are completed safely, efficiently, profitably, and to a high standard. Underground infrastructure industry experience is required.

In this role, you are responsible for three criticial areas: 1) Operational Leadership & Project Execution, 2) Workforce, Safety, & Resource Management, and 3) Customer, Financial, & Business Performance. You will:

• Lead project managers and field leaders, setting clear operational priorities and performance expectations
• Ensure projects are properly staffed and resourced and are delivered according to safety, scope, schedule, budget, quality, and customer requirements
• Monitor production, labor and equipment utilization, customer satisfaction, safety, and financial performance
• Resolve staffing, scheduling, equipment, project, and customer issues before they affect results
• Plan workforce and equipment needs across multiple projects and locations
• Recruit, onboard, coach, and develop employees, managers, and future operational leaders
• Champion a strong safety culture and ensure compliance with company policies, regulatory requirements, audits, inspections, and incident follow-up
• Drive consistent use of Duke’s operating standards, company procedures, and corrective actions across all projects and locations
• Build productive customer relationships and serve as an escalation point for operational concerns
• Partner with Sales, Safety, Fleet, Finance, and Shared Services to support growth, forecasting, and business priorities
• Identify opportunities to improve profitability, consistency, efficiency, and execution
• Perform other duties as assigned

Why Duke's?

• We offer a safety-focused team environment
• Weekly paychecks
• Company vehicle
• Medical, dental, and vision Insurance options with HSA and FSA plans available
• Company-paid basic life, AD&D, and disability Insurance; supplemental options available for purchase
• Company-paid holidays and paid time off (PTO)
• Safe Harbor 401K Retirement Savings Plan with up to 4% company match and immediate vesting in company match
• Employee Assistance Program (EAP)
• Career advancement opportunities with access to online learning
• Employee Recognition and Rewards Program
• Employee discounts program

Duke's reserves the right to offer the selected candidate a salary or wage that's commensurate with the market, qualifications, experience, education, skills, training, certifications, and/or seniority.

Duke's is a Drug-Free Workplace.

Equal Opportunity Employer

Duke's Root Control, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sexual orientation, national origin, disability status, marital status, genetics, protected veteran status, gender identity or expression, amnesty, or any other protected classes in accordance with applicable federal, state and local laws. Duke's Root Control, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Let us know how we can support you.