Field Operations Manager: Leadership & Projects

Duke; Plymouth (MI); On-site; USD 115,000 - 125,000; Full time

Job summary

Duke's Root Control, Inc. is seeking an Operations Manager for our CCTV & Cleaning and SSES lines of service.

You will guide field crews and project managers, coordinate people and resources, strengthen customer relationships, and ensure projects are completed safely, efficiently, profitably, and to a high standard. This role blends office and field work in Michigan, with regular travel throughout the assigned area.

Qualifications

• Lead project managers and field leaders, setting clear priorities.
• Ensure staffing and resources meet safety, scope, schedule, budget, quality.
• Monitor production, labor, equipment utilization, customer satisfaction, safety, and finances.

Responsibilities

• Lead project managers and field leaders, setting clear operational priorities and performance expectations
• Ensure projects are properly staffed and resourced and are delivered according to safety, scope, schedule, budget, quality, and customer requirements
• Monitor production, labor and equipment utilization, customer satisfaction, safety, and financial performance
• Resolve staffing, scheduling, equipment, project, and customer issues before they affect results
• Plan workforce and equipment needs across multiple projects and locations
• Recruit, onboard, coach, and develop employees, managers, and future operational leaders
• Champion a strong safety culture and ensure compliance with company policies, regulatory requirements, audits, inspections, and incident follow-up
• Drive consistent use of Duke’s operating standards, company procedures, and corrective actions across all projects and locations
• Build productive customer relationships and serve as an escalation point for operational concerns
• Partner with Sales, Safety, Fleet, Finance, and Shared Services to support growth, forecasting, and business priorities
• Identify opportunities to improve profitability, consistency, efficiency, and execution
• Perform other duties as assigned

Skills

Leadership

Staffing

Project execution

Safety management

Communication

Education

4 Year Degree

Job description

Duke's Root Control, Inc. is seeking an Operations Manager for our CCTV & Cleaning and SSES lines of service.

You will guide field crews and project managers, coordinate people and resources, strengthen customer relationships, and ensure projects are completed safely, efficiently, profitably, and to a high standard. This role blends office and field work in Michigan, with regular travel throughout the assigned area.