Regional Operations Manager

Grand Fitness; Pembroke Pines (FL); On-site; USD 62,000 - 65,000; Full time

Job summary

A leading fitness company is seeking a Regional Operations Manager to oversee multiple facilities in Florida. The role involves managing club operations, enhancing customer satisfaction, and developing team leaders across locations. Ideal candidates should have a strong background in multi-unit management and a passion for team development.

Qualifications

• Proven experience in multi-unit management, preferably in fitness or retail.
• Strong leadership and coaching skills.
• Financial acumen with experience managing P&Ls.

Responsibilities

• Manage daily operations across multiple locations while overseeing one club.
• Lead, coach, and develop teams to enhance operational effectiveness.
• Handle financial management, including budgets and P&Ls.

Skills

Leadership

Communication

Problem-solving

Tools

Power BI

ABC

FRM

Job description

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Overview

Grand Fitness Partners (GFP) operates 80+ Planet Fitness locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving 600K+ members. GFP is committed to delivering high-quality, accessible fitness experiences in a welcoming and non-intimidating environment.

Job Type

Full-time

Description

Overview

Grand Fitness Partners (GFP) operates 80+ Planet Fitness locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving 600K+ members. GFP is committed to delivering high-quality, accessible fitness experiences in a welcoming and non-intimidating environment.

We are looking for a hands-on, people-first leader to take on the Regional Operations Manager role. This position is designed to bring leadership closer to our customers while ensuring operational excellence and team development across 5-7 club locations. In addition to overseeing multiple locations, the Regional Operations Manager will directly manage one club and provide in-person support 2-3 times per week to improve customer satisfaction and develop teams.

Key Responsibilities

Club Management (30%)

• Serve as the General Manager of one club while overseeing 4-6 additional locations.
• Ensure smooth daily operations by maintaining high service and operational standards.
• Address facilities maintenance and resolve operational challenges quickly.
• Drive membership growth and retention through customer engagement and outreach.
• Ensure clubs maintain cleanliness, safety, and compliance with company policies.
  
  

Team leadership & Development (25%)

• Lead, coach, and develop teams to strengthen leadership and operational effectiveness.
• Implement and oversee Individual Development Plans (IDPs) and Performance Improvement Plans (PIPs) for General Managers and Assistant Managers.
• Identify and cultivate future leaders within the organization.
• Reinforce and validate training programs to ensure consistency in team competency and customer service.
  
  

Financial Management (20%)

• Manage P&Ls, budgets, and financial performance for assigned clubs.
• Assist with staffing levels, ensuring each club is adequately resourced for optimal performance.
  
  

Club Support & Marketing (15%)

• Collaborate with Field Marketing Specialists and General Managers to execute local marketing strategies that drive club growth.
• Provide on-site support at clubs 2-3 times per week.
• Support new club openings, ensuring a seamless and successful launch.
  
  

Operational Oversight (10%)

• Ensure compliance with all health, safety, and company policies.
• Promote a safe and healthy environment for both members and staff.
• Monitor operational efficiency and drive continuous improvement.
• Assist with club re-equipment and upgrades as needed.
  
  

Successful external candidate will be required to successfully pass criminal background check in accordance with state, local and federal laws

Requirements

• Proven experience in multi-unit management, preferably in the fitness, hospitality, or retail industry.
• Strong leadership and coaching skills with a passion for team development.
• Financial acumen with experience managing P&Ls and budgets.
• Ability to travel within the assigned region regularly (2-3 times per week).
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Willing to obtain CPR/AED Certification (training provided by Planet Fitness).
• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods.
• Willingness to work with cleaning chemicals and materials.
  
  

Tools, Systems & Equipment Used

• ABC, FRM, Power BI, Yoobic, Upkeep and MS
• Capable of working extended hours, weekends, and late evenings
• have reliable transportation.
  
  

Salary Description

$62,000 - $65,000 Per Year

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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