E-commerce Operation Manager

Remote VA; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in e-commerce is seeking an E-commerce Operations Manager to oversee operations on Amazon and BWP. The role involves managing product listings, stock levels, and customer service to ensure an exceptional online shopping experience. The ideal candidate will have strong organizational skills, proficiency in data analysis, and a minimum of one year’s experience with Amazon Seller Central.

Qualifications

• At least 1 year managing Amazon storefronts, including Seller Central.
• Proficient in Microsoft Excel for data management and analysis.
• Ability to work independently and meet deadlines.

Responsibilities

• Manage product listings on Amazon and BWP, ensuring SEO optimization.
• Respond promptly to customer inquiries and monitor stock levels.
• Collaborate with marketing to implement promotional strategies.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Data Analysis

Tools

Microsoft Excel

Shopify

Monday.com

Grasshopper

Job description

Position Title: E-commerce Operations Manager

Location: Remote work

Job Description:

We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.

Key Responsibilities:

• Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency
• Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team
• Respond promptly and professionally to customer inquiries, concerns, and reviews
• Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction
• Oversee order processing, fulfillment coordination, and returns
• Collaborate with the marketing team to implement promotional strategies
• Maintain and analyze daily performance logs using Excel or similar tools
• Ensure compliance with marketplace policies and operational best practices

Qualifications:

Required:

• At least 1 year of experience managing Amazon storefronts, including Seller Central
• Proficient in Microsoft Excel, with ability to manage and analyze data
• Excellent communication and customer service skills
• Strong organizational abilities and attention to detail
• Familiarity with tools such as Shopify, Monday.com, Grasshopper, or similar platforms
• Ability to work independently and meet deadlines consistently

Preferred:

• Experience managing BWP or other niche marketplaces
• Basic knowledge of graphic editing or product photography standards
• Prior experience in consumer goods or food product industries is a plus