Regional Operations Manager

Terrible's; Las Vegas (NV); On-site; USD 80,000 - 120,000; Full time

Job summary

Terrible's is seeking a Regional Manager of C-Store Operations in Las Vegas. This leadership role focuses on enhancing operational excellence, driving sales growth, and developing high-performing teams in a fast-paced environment. The right candidate will have substantial management experience and a passion for customer satisfaction, ensuring that company values and culture are upheld throughout the region.

Qualifications

• 10-15 years of progressive management experience.
• 5 years managing multi-level teams.
• Proficient in financial analysis and budget management.

Responsibilities

• Lead operational excellence in all stores, ensuring profitability.
• Coach District Managers on performance and development.
• Evaluate and report on competitor strengths and weaknesses.

Skills

Leadership

Financial Analysis

Team Development

Communication

Customer Focus

Education

Bachelor's degree or equivalent experience

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

POSITION OVERVIEW:

As the Regional Manager of C-Store Operations, you will lead operational excellence in the region to achieve financial and non-financial goals. You will lead District Managers and Team Members at all levels to deliver a best-in-class experience for our customers. Building a high-performing team through targeted development of District Managers and store management will be a critical focus to ensure the delivery of overarching and lasting results. You will play a key role in the strategic planning process and being the principal change agent responsible for initiatives and behavioral changes within the region. Playing a pivotal role in our transformation, and sales and profitability growth, each day will be fast paced, challenging, rewarding and meaningful and you will be inspired to bring your best, every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following and other duties may be assigned as necessary:

• Plan and lead the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish regional and divisional goals.
• Serve as a role model and advocate for our company values and culture. Driving collaboration, communication, teamwork, and engagement of Team Members and customers is paramount to our success.
• Assess Human Resources needs of the region, and coach direct reports in the identification, selection, training, timely evaluation, and development of management talent.
• Be responsible for the productive deployment and direction of the operation’s team members who provide support services to the stores.
• Evaluate and report on competitors' strengths and weaknesses relative to pricing, product movement, management talent and customer service focus.
• Develop strategies to implement process reviews and improvements to meet the changing needs of our customers and our business.
• Partner with the management team to identify key new areas for focus and alignment of resources to execute on the strategy.
• Provide on-site operational direction to District Managers and store management, ensuring the achievement of financial objectives, including sales and profit, expense control, productivity, and the smooth functioning of day-to-day operations of all units.
• Conduct financial statement reviews with District Managers. Develop a financial plan/projection to achieve targeted regional profitability goals.
• Lead workforce planning for the region including budgeting labor, staffing and headcount based upon revenue generation and other factors.
• Conduct frequent store visits to coach and recognize teams, and ensure compliance with all programs, act as a role model and coach of customer engagement and experience.
• Meet one on one with respective District Managers to build rapport, coach, guide and train on how to ensure their stores are meeting expectations, both for employee engagement and customer experience.
• Support the management team in building strategic thinking skills and capability across the organization to improve decision making, prioritization, dynamic resource allocation and innovation.
• Focuses on customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
• Build a sustainable onboarding and training program to increase retention and employee engagement.
• Partner collaboratively with the other Regional Manager of Operations to ensure projects, initiatives, and communications are cascaded consistently across all districts.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• 10-15 years plus of progressive related experience including experience at a District Manager / Sr. Director level
• 5 years of managing multi-level teams
• Ability to be in the field, on-site actively engaged in the C-Store operations as and when required.
• Progressive experience in retail merchandising
• Bachelor's degree or equivalent relevant experience
• Strong leadership, people development, mentoring and coaching abilities
• Expert knowledge of industry trends and competition
• Demonstrated in-depth knowledge in financial analysis and workforce planning
• Ability to inspire and motivate teams, and advocate and lead teams through change
• Financial analysis skills sufficient to interpret operating statements and other financial reporting data, manage budgets, and control inventory
• Demonstrated experience in developing company-wide strategy in convenience store environment, analyzing market trends, and translating those insights into business actions
• Ability to synthesize strategy and proactively identify opportunities to meet and/or accelerate goals
• Willingness to listen and understand questions; ability to distill complex concepts
• Ability to influence senior leaders across the organization to achieve strategic objectives
• Positive, enthusiastic attitude with capacity for dealing with ambiguity, learning quickly and executing to achieve business impact
• Experience and demonstrated aptitude managing and prioritizing multiple projects and initiatives
• Strong teamwork and project management skills
• Communication Skills Verbal and Written

SUPERVISORY RESPONSIBILITIES

This position will oversee District Managers and their respective c-store operations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!