Regional Operations Manager

HERITAGE TRACTOR LLC; Kewanee (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Job summary

Heritage Tractor LLC seeks a seasoned leader to oversee Parts and Service operations across multiple locations in Illinois. You will coach managers, drive revenue, and ensure customer satisfaction while aligning with the company’s aftermarket objectives.

The role emphasizes staff recruitment, training, and the execution of efficiency initiatives, with a focus on safety, facility, and fleet management. A college degree is preferred and a valid driver's license is required.

Qualifications

• 5+ years leading Parts and/or Service Department operations or related management roles.
• Experience coaching and guiding teams to drive revenue in Parts and/or Service.
• Strong communication, computer, and technology skills.
• Ability to foster positive relationships with peers and staff.
• Valid driver’s license required.

Responsibilities

• Lead Parts/Service Managers to drive revenue and efficiencies across locations.
• Align operations with Aftermarket Business Plan and objectives.
• Recruit, develop and retain skilled aftermarket staff.
• Drive training, performance metrics, and administrative tasks (safety, facility, fleet).

Skills

Parts/Service leadership

Revenue growth

Coaching & mentorship

Strong communication

Computer & technology proficiency

Education

College degree preferred

Job description

Purpose:Effectively lead the operational activities within the Parts/Service business within a defined group of locations, to maximize revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives.Responsibilities:Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locationsLead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business PlanExecute Parts/Service strategies and processes to ensure internal and external customer satisfactionProvide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company successDrive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet managementExperience, Education, Skills, and Knowledge:5+ years leading and managing Parts and/or Service Department operations or other high level related management experienceExperience coaching and leading others in driving revenue in Parts and/or ServiceStrong and effective communication, computer, and technology skillsDemonstrated ability to create positive relationships with peersCollege or associated degree preferredApplicable experience requiredValid Driver’s License required