Regional Operations Manager

Brandeis Machinery and Supply Co.; Stanville (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Brandeis Machinery and Supply Co. is seeking a Regional Manager to oversee and coordinate all corporate activities across the designated region. The role focuses on sales support, customer relationships, and safeguarding assets, while mentoring staff and managing branch operations in the trade area.

You will review KPI’s, prepare regional reports, and ensure adherence to company standards. Strong leadership, financial acumen, and CRM proficiency are essential for driving regional success.

Qualifications

• Must have a high school diploma/equivalent, or demonstrated industry experience; 4-year degree preferred.
• Must have supervisory experience, a minimum of 5 years in the heavy equipment industry.
• Excellent written and oral communication skills; proficiency with Microsoft Office and CRM Series.
• Ability to overnight periodically for product training or company related business.
• Must pass background check, employment physical, and drug screen.

Responsibilities

• Develop and maintain relationships with customers in the region’s support area.
• Be supportive of the machine sales process; assist sales with customer development and conflict resolution.
• Oversee and manage all day-to-day operations of the parts and service departments in the trade area.
• Planning and evaluating branch operations to be cost efficient.
• Mentor and develop employees; ensure standards and procedures are followed.
• Review KPI’s and prepare monthly regional reports to executives.
• Interact with vendors and manage assets including inventories, vehicles, tools, and facilities.

Skills

Leadership experience

Customer relationship skills

Problem solving

Communication skills

CRM Series proficiency

Microsoft Office proficiency

P&L management

Financial acumen

Mentoring and developing employees

Education

High school diploma or equivalent

4-year degree preferred

Industry experience

Tools

CRM Series

Microsoft Office

Job description

The Manager will oversee, guide and coordinate all corporate activities in the designated region. These general guidelines then require the regional manager to participate in sales activities, product support activities, and customer relationship activities, safeguarding of corporate assets and developing of company personnel. The regional manager plays a significant role in the overall performance of the company.Essential job functions include but are not limited to:Develop and maintain relationships with customers in the region’s support areaBe supportive of the machine sales process. The manager will assist the sales with customer development and conflict resolution. This position will be responsible for integrating the local salesmen into the branch team.Support rental activity in the trade area. This position will work with rental management and must maintain awareness and knowledge of the capabilities of all rental support personnel at the branche(s).Seek out and support new business opportunities in their region while being a brand ambassador for the company.Oversee and manage all day-to-day operations of the parts and service departments in the trade area.Planning and evaluating branch operations to be cost efficient.Assume responsibility for the care and custody of corporate assets which would include machine and parts inventories, vehicles, tools and the facility. Assist the credit department as required.Financial acumen with a general understanding of accounting.Reviewing Key Performance Indicators (KPI’s), and preparing / presenting monthly regional reports to executives.Ensuring employees and direct reports follow the company’s standards and procedures.Responsible for mentoring and developing employees / team.Ability to interact with vendors.Other duties as assigned.Job QualificationsMust have a high school diploma/equivalent, or demonstrated industry experience, with a 4-year degree preferredMust have supervisory experience, a minimum of 5 years of supervisory / leadership experience in the heavy equipment industryThis individual must be personable, a problem solver, self-motivated, reliable, ethical and able to maintain good relationships with customers, vendors, and employeesProficiency in customer relationship skillsPossess knowledge of heavy equipment applicationsMust have experience in managing all aspects of a business, with discretion in handling confidential company informationExperience and knowledge of P&L managementMust have excellent written and oral communication skillsProficiency with Microsoft Office and CRM SeriesAbility to overnight periodically for product training or company related businessMust pass background check, employment physical, and drug screen