Last Mile Delivery Operations & Support Specialist

INSTALLX INC. (U.S.A.); Teaneck Township (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

401K plan

Paid holidays

Generous PTO

Job summary

LX Pantos America, Inc. is seeking a Last Mile Delivery Operations & Support Specialist in the United States. The role focuses on supporting logistics center operations, managing regional performance, and driving operational excellence across the network.

Responsibilities include analyzing KPIs, standardizing processes, and leading improvement initiatives, with travel up to 20%. Requires a Bachelor’s degree and 3+ years in related areas.

Qualifications

• Bachelor’s degree or higher is required.
• 3+ years of experience in inventory control, warehouse operations, or supply chain.
• Experience supporting multiple warehouse locations.
• Strong understanding of WMS / ERP systems.
• Proven experience with cycle counts and physical inventories.
• Experience in process improvement, SOP development, or operational standardization.
• Limited travel up to 20% is expected.

Responsibilities

• Support daily operations of company-owned logistics centers and last-mile delivery operations.
• Manage operational performance within assigned regions and provide support to regional teams.
• Consolidate and analyze operational reports, KPIs, and business performance across multiple regions.
• Develop and execute operational strategies to improve service quality, productivity, and scalability.
• Identify and eliminate manual processes through workflow optimization and automation initiatives. Drive process standardization and continuous improvement initiatives across the network.
• Support warehouse launches, network expansion projects, and operational optimization efforts.
• Collaborate with cross-functional teams to improve customer experience and operational performance.

Skills

Operations analysis

Performance management

Process improvement

SOP development

Inventory control

Cross-functional collaboration

Travel coordination

Education

Bachelor's degree or higher

Tools

WMS/ERP systems

Job description

The Last Mile Delivery Operations & Support Specialist is responsible for supporting logistics center operations, managing assigned regional performance, and providing operational support across the logistics network. This role will drive operational excellence through performance management, strategic planning, process standardization, and continuous improvement initiatives.

Key Responsibilities

• Support daily operations of company-owned logistics centers and last-mile delivery operations.
• Manage operational performance within assigned regions and provide support to regional teams.
• Consolidate and analyze operational reports, KPIs, and business performance across multiple regions.
• Develop and execute operational strategies to improve service quality, productivity, and scalability.
• Identify and eliminate manual processes through workflow optimization and automation initiatives. Drive process standardization and continuous improvement initiatives across the network.
• Support warehouse launches, network expansion projects, and operational optimization efforts.
• Collaborate with cross-functional teams to improve customer experience and operational performance.

Qualifications

• Bachelor’s degree or higher
• 3+ years of experience in inventory control, warehouse operations, or supply chain
• Experience supporting multiple warehouse locations
• Strong understanding of WMS / ERP systems
• Proven experience with cycle counts and physical inventories
• Experience in process improvement, SOP development, or operational standardization
• Comfortable with limited travel (20%)

Preferred Qualifications

• Experience in installation service or final mile logistics operations
• Understanding of logistics systems such as TMS and WMS
• Experience leading projects or collaborating in cross-functional teams
• Power BI / Tableau or similar reporting tools

Benefits

Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays

Job Type

Full-time

** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **

Equal Opportunity & Inclusive Workplace

LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered.

We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.