Regional Operations Manager

Hickory Capital Group/Box Self Storage; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

A leading company in real estate development seeks a Regional Operations Manager in Cincinnati, OH. The role involves overseeing multiple self-storage properties, enhancing performance, and ensuring compliance across various markets. Ideal candidates will have a strong leadership background and a customer-focused approach, with responsibilities including team management and regional travel.

Qualifications

• Minimum of three years of multi-unit self-storage operations leadership experience.
• Proven ability to meet and exceed performance standards.
• Willingness to travel regionally.

Responsibilities

• Manage and enhance the performance of 6-8 property operations.
• Monitor, analyze, and report on asset level performance.
• Conduct quarterly facility audits to ensure compliance.

Skills

Team collaboration

Problem-solving

Communication

Motivational skills

Customer-focused approach

Education

Bachelor’s degree in Accounting, Business, Finance, Economics, Real Estate

Tools

Microsoft 365

QuickBooks

Self-storage software (e.g., Storable, PTI, Open Tech)

Job description

Regional Operations Manager - Self Storage

Hickory Capital Group/Box Self Storage has an exciting opportunity for a multi-unit self-storage professional located in Cincinnati, OH. Our private real estate development company is dedicated to managing and developing a self-storage portfolio through acquisitions and new developments.

This is not a remote position and must be able to work in our Cincinnati, OH office.

With a history of building and acquiring self-storage properties across the United States, we are seeking an operations leader to oversee multiple locations in the Southwest, Southeast, Gulf Coast, and Mid-West Regions. This leadership role requires regional travel to drive performance, build market insights, and support strategic growth initiatives. As a vital member of our team, you will contribute significantly to the growth and success of our organization. If you are a proven leader who overcomes challenges, is goal-oriented, and inspires others to succeed, we would like to hear from you. Your participation will be integral to our expanding company.

Responsibilities include:

1. Manage and enhance the performance of 6-8 property operations within various markets, driving rental activity and revenue to meet company objectives.
2. Monitor, analyze, and report on asset level performance, strategy, and operational budgets across the portfolio.
3. Analyze operating statements, marketing campaign efficacy, revenue management, capital expenditure projects, and performance data to provide feedback for operational improvements and underwriting assumptions.
4. Focus on initiatives such as customer service, remote rentals, virtual offices, online auctions, social media programs, remote customer access, digital marketing, innovative recruitment strategies, and rate management to increase occupancy and customer retention.
5. Oversee repair and maintenance expenses through standardized pricing, planned capital improvements, cost-saving measures, and vendor management.
6. Address property and customer damages resulting from disasters and emergencies.
7. Adhere to delinquency management processes and requirements.
8. Conduct quarterly facility audits to ensure compliance with physical and operational standards.
9. Supervise daily activities and performance manage employees, providing comprehensive and constructive feedback.
10. Coach and motivate team members, provide ongoing sales training, and maintain positive morale.
11. Handle HR responsibilities including performance management, hiring, and training top-tier employees.
12. Travel to various markets in the Southwest, Southeast, and Mid-West Regions as needed for property audits, coaching visits, and local marketing.

Qualifications and Experience:

• Bachelor’s degree in Accounting, Business, Finance, Economics, Real Estate, or related field (or equivalent experience).
• Minimum of three (3) years of multi-unit self-storage operations leadership experience.
• Strong team collaboration and positive attitude.
• Proven ability to meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Customer-focused approach.
• Ability to lead, develop, and coach employees.
• Quick and efficient problem-solving skills.
• Experience managing and creating annual operations budgets.
• Willingness to travel regionally; remote travel required.
• Ability to work independently.
• Proficiency in social media and familiarity with third-party vendors such as call centers and marketing firms.
• Computer skills: Microsoft 365, QuickBooks, and knowledge of self-storage software like Storable, PTI, Open Tech is a plus.

Additional Details:

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing