Regional Operations Manager

Grand Fitness; California (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to oversee multiple fitness locations. This hands-on role focuses on operational excellence, team development, and customer satisfaction. You will lead a dedicated team, manage financial performance, and implement marketing strategies to drive growth. If you are passionate about fitness and leadership, this opportunity allows you to make a significant impact in a dynamic environment. Join a company committed to providing accessible fitness experiences and fostering a positive community atmosphere.

Qualifications

• Proven experience in multi-unit management, preferably in fitness or hospitality.
• Strong leadership and coaching skills with a passion for team development.

Responsibilities

• Manage daily operations and ensure high service standards across multiple locations.
• Lead and develop teams to enhance operational effectiveness and customer satisfaction.

Skills

Multi-unit management

Leadership skills

Financial management

Problem-solving skills

Communication skills

Tools

ABC

FRM

Power BI

Yoobic

Upkeep

MS Office

Job description

Description

Overview

Grand Fitness Partners (GFP) operates 80+ Planet Fitness locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving 600K+ members. GFP is committed to delivering high-quality, accessible fitness experiences in a welcoming and non-intimidating environment.

We are looking for a hands-on, people-first leader to take on the Regional Operations Manager role. This position is onsite as it is designed to bring leadership closer to our customers while ensuring operational excellence and team development across 5-7 club locations. In addition to overseeing and conducting onsite visits for multiple locations, the Regional Operations Manager will directly manage one club and provide in-person support 2-3 times per week to improve customer satisfaction and develop teams.

Key Responsibilities

Club Management (30%)

• Serve as the General Manager of one club while overseeing 4-6 additional locations.
• Ensure smooth daily operations by maintaining high service and operational standards.
• Address facilities maintenance and resolve operational challenges quickly.
• Drive membership growth and retention through customer engagement and outreach.
• Ensure clubs maintain cleanliness, safety, and compliance with company policies.

Team leadership & Development (25%)

• Lead, coach, and develop teams to strengthen leadership and operational effectiveness.
• Implement and oversee Individual Development Plans (IDPs) and Performance Improvement Plans (PIPs) for General Managers and Assistant Managers.
• Identify and cultivate future leaders within the organization.
• Reinforce and validate training programs to ensure consistency in team competency and customer service.

Financial Management (20%)

• Manage P&Ls, budgets, and financial performance for assigned clubs.
• Assist with staffing levels, ensuring each club is adequately resourced for optimal performance.

Club Support & Marketing (15%)

• Collaborate with Field Marketing Specialists and General Managers to execute local marketing strategies that drive club growth.
• Provide on-site support at clubs 2-3 times per week.
• Support new club openings, ensuring a seamless and successful launch.

Operational Oversight (10%)

• Ensure compliance with all health, safety, and company policies.
• Promote a safe and healthy environment for both members and staff.
• Monitor operational efficiency and drive continuous improvement.
• Assist with club re-equipment and upgrades as needed.

Successful external candidate will be required to successfully pass criminal background check in accordance with state, local and federal laws

Requirements

• Proven experience in multi-unit management, preferably in the fitness, hospitality, or retail industry.
• Strong leadership and coaching skills with a passion for team development.
• Financial acumen with experience managing P&Ls and budgets.
• Ability to travel within the assigned region regularly (2-3 times per week).
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Willing to obtain CPR/AED Certification (training provided by Planet Fitness).
• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods.
• Willingness to work with cleaning chemicals and materials.

Tools, Systems & Equipment Used

• ABC, FRM, Power BI, Yoobic, Upkeep and MS
• Capable of working extended hours, weekends, and late evenings
• have reliable transportation.