Regional Operations Manager

Primrose Retirement Communities; Aberdeen (SD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Medical, Dental, and Vision Insurance

Employee Assistance Program (EAP)

Job summary

Primrose Retirement Communities is seeking a Regional Operations Manager to provide leadership, support, and vision across multiple senior living communities within an assigned region.

The role focuses on advancing occupancy, resident satisfaction, employee engagement, financial performance, and regulatory compliance through strategic planning, coaching, and performance management.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Multi-site leadership experience in senior living, healthcare, or service-focused industry preferred.
• Strong budgeting, forecasting, and performance management abilities.
• Proven ability to coach and develop high-performing teams.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to travel regularly across the assigned region.

Responsibilities

• Provide leadership and coaching to Executive Directors across the region to achieve goals.
• Drive occupancy, resident satisfaction, and employee engagement through strategic planning.
• Analyze metrics, identify opportunities, and implement growth initiatives.
• Collaborate with executives to develop budgets and monitor financial performance.
• Ensure compliance with federal, state, and local regulations and company standards.
• Support leadership development and ongoing professional growth within communities.
• Coordinate with home office and regional teams to align priorities and initiatives.
• Conduct regular community visits to assess operations and performance.

Skills

Leadership

Financial acumen

Communication

Relationship building

Problem solving

Willingness to travel

Education

Bachelor's degree in Healthcare Administration, Business, Management, or related field

Job description

About this position

Primrose Retirement Communities began over 30 years ago with a simple mission - to honor our seniors by offering a variety of healthy, happy lifestyle options.

By getting the right people on the team at all levels of the organization and by making work fun, we will create a culture where the best people will want to work, residents will want to live, and the core values of Accountability, Relentless Improvement, Embrace Change, Respect and Passion are embraced.

What we offer:

• PTO (Paid Time Off)
• Various coverage levels for Medical, Dental, and Vision Insurance Plans
• Employee Assistance Program (EAP)

And best of all, you get to work with our amazing STAFF and RESIDENTS !

Lead Communities. Inspire Leaders. Make a Difference.

At Primrose Retirement Communities, our mission is simple: to provide person-centered care and exceptional living experiences for seniors. We are seeking a passionate and strategic Regional Operations Manager to provide leadership, support, and vision to multiple communities within an assigned region.

This role is ideal for a proven senior living leader who thrives on developing teams, driving results, and supporting Executive Directors in achieving operational excellence. As a Regional Operations Manager, you will play a key role in advancing occupancy, resident satisfaction, employee engagement, financial performance, and regulatory compliance across your region.

More about the position responsibilities:

• Provide leadership, coaching, and support to Executive Directors across an assigned region, helping them achieve operational, financial, and resident satisfaction goals.
• Drive occupancy, employee engagement, quality outcomes, and overall community performance through strategic planning and performance management.
• Analyze community metrics, identify opportunities for improvement, and implement strategies that support growth and operational excellence.
• Partner with Executive Directors to develop budgets, review financial performance, and ensure accountability for results.
• Ensure communities maintain compliance with all applicable federal, state, and local regulations, licensing requirements, and company standards.
• Support the development of community leaders and teams through training, mentorship, and ongoing professional development.
• Collaborate with home office and regional teams to communicate priorities, address challenges, and advance strategic initiatives.
• Conduct regular community visits to evaluate operations, support leadership teams, and ensure alignment with Primrose's mission and values.
• Champion a culture of person-centered care, employee engagement, continuous improvement, and exceptional resident experiences.

What we're looking for:

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business, Management, or a related field; equivalent experience may be considered.
• Multi-site leadership experience, preferably within senior living, healthcare, hospitality, or a related service-focused industry.
• Strong financial acumen, including budgeting, forecasting, and performance management.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to travel regularly throughout the assigned region.

Preferred Qualifications

• Experience overseeing Independent Living, Assisted Living, or other senior housing operations.
• Knowledge of state licensing requirements and regulatory compliance within senior living.
• Proven success improving occupancy, resident satisfaction, employee engagement, and financial outcomes.

Apply today and become part of a team dedicated to enriching the lives of seniors and those who serve them.

Primrose Retirement Communities is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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