Regional Operations Leader – Multi-Site Growth & Service

Mini Mall Storage Properties; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Group benefits

401K matching

Discretionary bonus

Safety-first culture

Job summary

Mini Mall Storage Properties is seeking a Regional Operations Manager to lead a multi-site field team, oversee budgets and maintenance programs, and optimize regional performance. You will supervise site staff, drive sales growth, and maintain strong vendor relationships to ensure high service levels across North America.

The role requires at least 5 years of multi-site supervisory experience, a valid driver's license, and proficiency with MS Office.

Qualifications

• Minimum 5 years of experience in a multi-unit supervisory role, preferably in Property Management, Retail, or Hospitality.
• Strong supervisory and leadership skills with a proven ability to lead and motivate teams.
• Proficient in Microsoft Office and able to work adeptly with a variety of software platforms.

Responsibilities

• Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship.
• Drive sales growth in the region, meeting predetermined targets by the Region Senior Leadership.
• Identify opportunities to enhance customer service experience and drive customer satisfaction.
• Monitor KPIs and financial metrics to assess region performance and identify areas of improvement.
• Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers.
• Stay updated on market trends, competition, and best practices in sales techniques and strategies.
• Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities.
• Conduct performance evaluations, provide feedback, and implement development plans as necessary.
• Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors.
• Conduct weekly site inspections at each property to ensure compliance and quality standards are met.
• Supervise the collection of tenants' arrears; assist with collections, reconciliations, and adjustments as needed.
• Attend weekly meetings with the head office, including reporting on occupancy, budgets, and building strategies.
• Performs other related duties as assigned.

Skills

Leadership

Multi-unit oversight

MS Office

Team motivation

Driver's license

Criminal background check

Education

High School Diploma

Job description

Mini Mall Storage Properties is seeking a Regional Operations Manager to lead a multi-site field team, oversee budgets and maintenance programs, and optimize regional performance. You will supervise site staff, drive sales growth, and maintain strong vendor relationships to ensure high service levels across North America.

The role requires at least 5 years of multi-site supervisory experience, a valid driver's license, and proficiency with MS Office.