R.O.- Assistant Hospitality Manager – Front Office-- Grand Crowne

Capital Vacations; Branson (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and growth-oriented organization as an Assistant Hospitality Manager! This role offers a fantastic opportunity to lead the front office team, enhance guest experiences, and implement innovative service initiatives. You'll manage daily operations, foster positive relationships across departments, and ensure compliance with corporate standards. With a focus on career advancement, this position provides a chance to thrive in a vibrant work environment while enjoying travel perks and comprehensive benefits. If you're passionate about hospitality and ready to make an impact, we invite you to apply today!

Benefits

Paid Time Off

Paid Holidays

Medical/Dental Insurance

Voluntary Life Insurance

Travel Perks to Resort Locations

Company Perks Program

Qualifications

• 3+ years of management experience in hotel/resort operations required.
• Exceptional communication and leadership skills are essential.

Responsibilities

• Manage daily operations of the front office and ensure guest satisfaction.
• Lead front office team and monitor service levels for improvement.

Skills

Leadership

Communication

Interpersonal Skills

Problem Resolution

Customer Service

Education

High School Diploma/GED

Tools

SPI

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

R.O.- Assistant Hospitality Manager – Front Office-- Grand Crowne

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

The Assistant Hospitality Manager – Front Office manages the daily operations of the front office while maintaining positive working relationships with all other departments.

What you're great at:

• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
• Is a hands-on leader and a visible front office team member who leads by example.
• Monitors departmental service levels and acts accordingly.
• Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience.
• Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards.
• Serves as Manager on Duty as needed.
• Works all shifts as need dictates.
• Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff.
• Works front desk as needed, checking in/out, answering phones and handling guest comments and concerns.
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory.
• Monitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoices.
• Provides follow up of maintenance/housekeeping requests.
• Steps into any role as necessary.
• Ensures the satisfaction of all guests by responding to guests' needs, leading other Team Members in handling guests’ concerns.
• All other duties as requested.

Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect: At Capital Vacations, we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

• High School Diploma/GED.
• Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership.
• Exceptional communication and leadership skills.
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public.
• Knowledge of daily operations of the front desk, reservations, and problem resolution.
• SPI experience preferred.
• Ability to supervise, train and mentor Team Members.
• Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations.