Regional Operations & Growth Manager

KSI Collision Parts; Chicago (IL); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

HSA employer contribution

Employee referral bonus

Employee discounts

Job summary

KSI Auto Parts is seeking an Assistant General Manager to support new location openings, relocations, and growth initiatives in the Chicago region. The AGM will assist the GM with operational execution, team development, customer experience, safety, and process improvement.

The role requires strong leadership in warehouse operations, with responsibilities spanning receiving, shipping, inventory control, and performance reporting. Travel up to 25% may be required; a salary range is offered.

Qualifications

• Three or more years of distribution, warehouse, logistics, or related operations experience.
• Working knowledge of inventory management, transportation/logistics, warehouse operations, WMS/ERP systems, MS365, and performance reporting.
• Demonstrated ability to lead teams, communicate effectively, analyze data, solve problems, manage time, and make sound business decisions.
• Ability to work a flexible schedule based on operational needs and travel up to 25%.

Responsibilities

• Support day-to-day distribution center operations, including receiving, warehousing, picking, packing, shipping, logistics, driver coordination, and delivery completion.
• Assist with Secondary and Local Shipping Center operations, including supervisor support, operational coverage, travel, and growth initiatives as business needs require.
• Monitor warehouse maintenance, inventory integrity, cycle counts, audits, and accurate fulfillment of collision parts orders.
• Identify and support process improvements that increase efficiency, reduce costs, improve service levels, and strengthen operational consistency.
• Provide leadership, coaching, training, and support to supervisors and warehouse team members in alignment with company policies and procedures.
• Support hiring, onboarding, performance feedback, scheduling, and workforce planning in partnership with the GM and Human Resources.
• Promote accountability, safety, respectful communication, and consistent execution of operational standards.
• Support Customer Pick Up/Will Call operations, including accurate staging, efficient handoff, clear communication, minimal wait times, and consistent customer experience.
• Help ensure timely and accurate order fulfillment and assist with resolution of escalated customer or service issues.
• Partner with sales and customer service teams to support business growth, service quality, and customer retention.
• Support compliance with OSHA, regulatory requirements, and company policies; promote safe work practices and promptly report hazards or concerns.
• Use WMS, ERP, MS365, reporting tools, and operational data to guide decisions, track performance, and support improvements.

Skills

Team leadership

Communication

Data analysis

Problem solving

Time management

Decision making

Tools

WMS/ERP systems

MS365

Job description

KSI Auto Parts is seeking an Assistant General Manager to support new location openings, relocations, and growth initiatives in the Chicago region. The AGM will assist the GM with operational execution, team development, customer experience, safety, and process improvement.

The role requires strong leadership in warehouse operations, with responsibilities spanning receiving, shipping, inventory control, and performance reporting. Travel up to 25% may be required; a salary range is offered.