Regional Operations AVP — Banking & Service Leader

Pacific Western Bank; Escondido (CA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

401k match

Health insurance

Paid time off

Tuition reimbursement

Job summary

Banc of California is seeking an AVP, Regional Operations Manager to lead branch operations within a designated region. You will supervise staff, promote service excellence, ensure regulatory compliance, and travel between temporary assignments.

Mileage is paid between branch locations, and you will drive improvements in control, efficiency, and customer experience. The role requires 5 years of branch ops with 2 years of supervisory experience, plus strong regulatory and banking systems

Qualifications

• 5 years of branch operations experience with 2 years of supervisory experience required.
• Solid understanding of the operational regulatory environment and thorough knowledge of banking operations required.
• Solid understanding of key branch systems and basic end-user knowledge of Microsoft Word and Excel required.
• Detail-oriented and accurate with the ability to organize and prioritize, flexible, and able to manage multiple tasks.

Responsibilities

• Carry out supervisory responsibilities in accordance with the Bank’s policies.
• Plan and schedule daily workflow and coordinate with other areas to meet service standards.
• Ensure high-quality and friendly customer service.
• Resolve customer inquiries and complaints professionally and efficiently.
• Assist in training staff and reviewing reports and audits.
• Approve transactions within guidelines and monitor daily branch performance.
• Manage expenses and participate in hiring decisions.
• Coach and develop employees and maintain compliance with regulations.

Skills

Branch operations

Supervisory experience

Regulatory knowledge

Word processing

Excel proficiency

Travel ability

Education

Associate’s degree or higher preferred

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Banc of California is seeking an AVP, Regional Operations Manager to lead branch operations within a designated region. You will supervise staff, promote service excellence, ensure regulatory compliance, and travel between temporary assignments.

Mileage is paid between branch locations, and you will drive improvements in control, efficiency, and customer experience. The role requires 5 years of branch ops with 2 years of supervisory experience, plus strong regulatory and banking systems