Regional Operations Assistant — Property & Service Lead

Madison Capital Group Holdings LLC; Oak Ridge (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

401(k) with company match

Two weeks paid time off in your first

Promotions from within

Job summary

Go Store It Oak Ridge is seeking an Assistant Regional Manager to help run our self-storage property. You will oversee daily operations, supervise staff, handle customer escalations, and ensure security and clean, well-maintained facilities.

You’ll train new hires, adjust rates as needed, walk the property daily, and keep units ready for new tenants. The role offers full-time hours, comprehensive benefits, and opportunities for advancement.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and reliable transportation required.
• Willingness to learn and perform maintenance tasks as needed.
• Experience in customer-facing roles is a plus.

Responsibilities

• Assist with initial contact to applicants following interview aid.
• Train new hires following training manually.
• Update unit status and adjust rates as needed.
• Handle customer escalations not related to employee complaints.
• Walk the property daily to check trash, damage, lights, leaks, and other issues.
• Fix minor maintenance like locks, lights, doors, toilets, and patch work.
• Keep the property clean and well maintained across all areas.
• Turn over units after move-outs and prepare for new renters.
• Check gates, lights, and alarms to ensure they’re working.
• Assist customers on site as needed and maintain a presentable property.

Skills

Leadership

Customer service

Training

Operations

Education

High school diploma or equivalent

Job description

Go Store It Oak Ridge is seeking an Assistant Regional Manager to help run our self-storage property. You will oversee daily operations, supervise staff, handle customer escalations, and ensure security and clean, well-maintained facilities.

You’ll train new hires, adjust rates as needed, walk the property daily, and keep units ready for new tenants. The role offers full-time hours, comprehensive benefits, and opportunities for advancement.